Project Management

ANKITA SHARMA

Email: ******.*********@*****.***

Contact: +91-991*******

OBJECTIVE

To get opportunities to work at the leading edge of technologies, to learn, to innovate, and to feel the satisfaction of success. And I would like to utilize my creative and logical capabilities for my personal and professional betterment in a growing organization.

EXPERIENCE SUMMARY

Total industry experience of around 4.4 years in IT Telecom industry in Revenue Assurance Products.

Currently working with IBM India Pvt Ltd, Noida as Technical Operations Analyst in as SO Delivery team member in Airtel Africa project in Onereview RA product of Connectiva, in Application Support.

SKILL SET

* Unix - knowledge of Unix commands and ability to write scripts

* Linux - knowledge of Linux commands.

* SQL- knowledge of basic SQL.

* Protocols - FTP, sFTP,TCP/IP etc.

* Putty, Toad.

* Basic networking concepts.

Soft Skills

* Strong communication and client interfacing skills.

* Should be able to coordinate with Multiple Onshore and Offshore teams during day to day activities and maintenances.

* Hard working with a positive bent of mind.

* Quick learner with keenness to acquire new skills.

* Flexible to work with and good team player.

Process

* Application Support.

* Monitoring service interruption alerts and troubleshooting them as per SLA.

* Addressing LIVE issues and resolving them in a defined SLA for improved productivity and quality.

* Incident management.

* ITIL concepts.

Working with IBM India Pvt Ltd, Noida as Technical Operations Analyst in Airtel Africa project on Onereview RA product of Connectiva, in Application Support.

Worked on Revenue Assurance Systems project of Bharti Airtel Client partner of IBM India.

Involved in all phases of a Data warehouse project mainly in ETL and having Expertise in Data Analyzing, Data Warehousing Technologies.

Ensuring billable or unbillable CDR logic and after taking new business logic from users implementing them in business.

Knowledge in shell scripting .

Well acquainted with Oracle concepts and programming.

Validation of data for its correctness according to business logics in Telecom.

Having exposure in MS Sql Server, Oracle 9i (pl / sql)

Having conceptual knowledge of OOP model and client / server architecture.

Having excellent attitude towards the work and having excellent patience and attitude.

Ensuring reports generation & batch jobs completion.

Support IT/Application queries from business users.

Ensuring data retention & system availability.

Maintenance & correction of reference data & business rules.

1-2nd Level application support.

ETL testing for various projects of Airtel India & EMEA and APAC region.

Coordinate with 3rd level support for resolution of issues.

Coordinate with Sys Admin and /DBA team (IBM) for resolution of IT issues.

Co-ordinate with business users to resolve issues in KPI’s on dashboard using One-review product.

ETL Tool

Onereview ETL.

Operating System

AIX, UNIX, LINUX, Windows XP/7.

Scripting Language

Shell Scripting

Reporting/RA Tool

OneReview-3/4/5

DB Management Tool

AQT,TOAD

RDBMS

Oracle-10g,DB2,SQL

Ticketing Tool

Maximo (IBM) .

ACADEMIC QUALIFICATION

Mtech in Computer science from BITS PILANI with 8 cgpa

4 Year full–time Degree in BTECH In Information Technologies & Engg. (75 %) with Degree of Honors from Rajasthan Technical University, Kota in 2011, from SMEC,Neemrana

12th from SBKV govt sarvodya vidyalaya, Delhi in 2007.

10th from SBKV govt sarvodya vidyalaya, Delhi in 2005.

Received National Scholarship Award from Sanskrit academy for outstanding achievement in Secondary Examination.

PROFESSIONAL EXPERIENCE

Since Apr’2012 working with IBM India Pvt Ltd, Noida as, “Technical Operations Analyst to till date”

Project: - Airtel Africa

Duration: Apr 2012 to Till Date

Role: Technical Operations Analyst

Position:- Service Delivery Associate[Singly handling 3 countries i.e GHANA,ZAMBIA and NIGER]

Environment: Linux, Sun Solaris, Oracle10g

RA Tool :- Onereview-4.0 & 5.0

Description- It is a Revenue Assurance Product used by leading telecom operators.

Connectiva’s customers include operators like Airtel, Zain, Videotron etc.15 African countries are client of Airtel like, Kenya, Tanzania, Nigeria, Uganda, BFA, SLE, Madagascar etc.

Responsibilities:

Solution of Issues related to Onereview product.

Giving solution of issues raised from Production environment regarding decoders, parsers or environmental issue.

Taking follow up from account management team, development team about raised CR’s from client side.

This project consists of 15 African countries as client of Airtel, so updating users on different

Ongoing issues in production environment.

Validating data referring IA doc after successful parsing of streams using Connectiva’s ETL tool.

Giving RCA for different ETL related issues, fine tuning of ETL performance for all 15 countries.

Excellent analytical, Documentation and communication skills with proven capability in customer relationship and technical knowledge.

Looking compliance, attending conference call with higher management of IBM and Airtel Africa regarding different issues.

Quick identifying of client requirements and underlying value additions. Excellent follow up skills with a strong understanding of business partner relationships.

Area of interest: Business process improvement, performance improvement, sustainable growth strategy, motivating and managing.

TECHNICAL TRAINING

Organization : IBM, Noida

Role : Trainee

Duration : 1 months

PERSONAL INFORMATION

Email Address : ******.*********@*****.***

Address : House no 262,Mukes colony,Faridabad

Date of Birth : 5th September, 1991.

Father’s Name : Ajay kumar sharma

Marital Status : Married

Sex : Female

Nationality : Indian.

Language Known : English, Hindi

Mobile : +91-991*******

PERSONAL STRENGTH

Extremely energetic, self-motivated, a gift for solving complex problems in a fast-paced environment, committed to excellence, good programming skill and can motivate a group of people to achieve a particular goal.

I hereby declare that all the information furnished above is true to the best of my knowledge and belief.

Date 9 Aug 2016

(Ankita Sharma)

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