Customer Service Assistant

Jewelina Judy Jones

**** ******** ** **** ***- 682-5705

Cleveland Heights, Ohio 44118 e-mail: **********@*****.***

**** ******* *** **** ( family)

Lithonia,GA 30058

CAREER OBJECTIVE- a challenging and rewarding position with administrative skills. Working in a fast paced environment demonstrating strong organizational and interpersonal skills, highly trustworthy, committed to exceptional customer service and detailed oriented and

Comfortable working, evenings, weekends and Holidays

• Ready to serve thrives in a fast-based environment and adapts quickly•

Dependable with attendance and punctuality

2014-15 Campus Services Outstanding Productivity Awards

Case Western University-2009-present Fulltime

Accounts Payable / Weatherhead School of Management/ / The preparation of statements, invoices or other requisitions and financial records. Assist in the effective and efficient Working knowledge of People soft program responsible for processing payment requests including: reviewing and coding invoices, entering payment data into the A/P system, assuring proper authorization on all invoices and other payment requests, canceling appropriate documents upon payment, filing completed vouchers

YMCA- part time weekends

Cuyahoga Community College Upward Bound Program –Grant funded 2008-2009

Special Programs Assistant- Organized registration/Orientation for summer/fall students participants, ordering office supplies, mass mailings, scheduling meetings, travel arrangements and field trips, purchase orders, organizing files, typing, answering phones, taking attendance, scheduling rooms, copying, taking minutes summer staff meeting, set up summer bulletin board information. Organized Student/Staff Awards dinner -set up arrangements catering/menu, room set up, typing awards and programs, Guest speaker arrangements, sending out invitations.

Case Western Reserve University, Cleveland, Ohio 2000 – 2007

Undergraduate Admission Office-Scheduling Coordinator

Coordinate on campus group session and campus tours/Interviews for perspective students

Coordinate on campus meeting with faculty and coaches

High Level Phone and email contacts daily with prospective students and parents

Prepare College Fairs materials for each admission counselor

Organize informational seminars for instate and out of state high schools

Set up and organized travel arrangements for students visiting the campus

Assist annually with open house programs/assist with Front desk receptionist

Production Assistant/Associate Producer PT weekends @Time Warner Cable for a Public Access Show www.Another-Look.com Responsible for working very closely with producer, director and production team. (2008-2014)

WZAK Radio Station, Cleveland, Ohio

1993-2000

Promotions Assistant

Provided merchandising and marketing support to sales representatives

Planning contest giveaway over the air

Writing radio spots, liners and press releases

Assist with special promotional events

Record company liaison to radio station, work with celebrities setting up on air interviews/photos

Event Planning and marketing

Maintain, schedule, and coordinate all meetings and travel arrangements

Responsible for answering calls, scheduling conference calls, taking messages, directing and connecting calls.

File, copy, and fax correspondence and handle email and mail

Extensive media contacts and relationships with the record company

Assembling all logistics of events and projects which include coordinating and securing media and arranging travel and itineraries

COMPUTER SKILLS

Software: Microsoft Office; Publisher, Word, Excel, PowerPoint/ PeopleSoft (financials)

Internet, Emailing,Social Network

EDUCATION

KENT STATE UNIVERSITY, Kent, Ohio

Bachelor of Arts, Major - Communications

Perfect Attendance Service Award and Outstanding Productivity Awards

REFERENCES

Available upon request

Genuine love of Music strong interest in Film and Television

Active in Bookclub

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