Customer Service Maintenance

Timothy Heffernan

**** ******** ****** ****, ***** New York, 10467 917-***-**** ***************@*****.***

Summary

Facilities & Logistics Business professional with extensive experience in building operations. Results-driven leader with a successful history of delivering projects on time and on budget with a commitment to customer service. Excellent communicator and relationship builder.

Maintenance

Employee Relations

Vendor Relations

Shipping/Receiving

FedEx/DHL/USPS

International/Domestic Shipping

Experience

MATTEL/Fisher-Price, New York, NY 1997-2016

Shipping/Receiving Assistant Manager

Experienced in performing facility maintenance and machine operation

Ability to work various shifts including weekdays, weeknights, weekends, overnight and holidays as required

Performed all duties associated with loading dock operations including warehousing, shipments & deliveries, assembly, truck elevators, freight elevators, loading pad, and material-handling equipment

Experienced working in a multipurpose toy and entertainment facility – East Aurora Campus

Maintain an adequate supply of shipping materials

Responsible for all documentation and record keeping

Responsible for all shipments inbound and outbound including messenger trips

Maintains regular contact and builds solid working relationships with Facility Leaders

and the staff members and the corporate office

Ensure that all shipments are sent out in a timely fashion

Completely understands the building life safety systems and what the procedures are in

the event of an emergency

Mutual Biscuits Company, New York, NY 1988 - 1997

Shipping Clerk

Ensure all packages are packed properly and shipped accordingly

Report any damaged items and record replacements

Served as correspondent to FedEx broker for Int’l shipments

Repair/install floor, wall and commercial tiles

Able to complete pending work orders and or immediate problems in a timely manner

Some knowledge of boiler maintenance

Performed general maintenance and repairs of building such as electric/ plumbing/ painting/ carpentry

Education

JFK Highschool– Bronx, New York

References available upon request

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