Manager Customer Service

GIOVANNI GENER D. AQUINO

#**, **** ****** **** *****-bajac Olongapo City, Zambales

Mobile Number: 094*-***-**** / 094********

E-mail address: *******************@*****.***

I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I have a great eye for details. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in Business Management.

GENERAL HOTEL MANAGEMENT

Result –oriented and dedicated business professional with demonstrated success in general management within the hospitality industry. History of providing effective leadership with focus on total organizational coordination to efficiently manage operations, provide innovative concepts, supervise high performing teams, and oversee staff. With proven ability to control cost and positively impacts to bottom line. Experienced in managing hotel and resort setting. Track record of exceeding goals, boosting sales, and increasing revenue without compromising customer service.

PROFESSIONAL EXPERIENCE

Peninsula de Punta Fuego Nasugbu, Batangas to present

Operations Manager

Fuego Hotels and Properties April 16, 2014

Resident Manager, Millennium Makati Serviced Residences

Ensure excellence and a unique visit for each guest at this 70 room Serviced Residences Condo-tel through 40 employees. Administer operating and capital budgets and manage strategic operations of the hotel to ensure profitability and return on owner investment.

Organized development of a new property management system. Arranged channel implementation and dynamics.

Mansion Garden Hotel April 01, 2013 to April 15, 2014

General Manager

Gordon College, Olongapo City October 2012 to March 20, 2013

Professor/ College Lecturer

Pearl Farm Beach Resort, Samal island Davao June 15, 2011 to August 22, 2012

Officer in Charge/ Operations Manager

Hotel Labella, Subic bay Port January 15, 2011 to June 10, 2011

Sales and Marketing Manager

Punta de Uian, San Antonio, Zambales May 01, 2009 to December 05, 2010

Resident Manager

Saint Benilde College, Olongapo City School year 2008 to 2009

Professor/ College Lecturer

KT Global/ Ampelos Tower, SBMA Nov 21, 2007 to Sept 21, 2008

Sales and Marketing Manager

Hacorphol Corp./ Hanjin October 15, 2006 to Nov. 19, 2007

Administrative Manager

Subic Holiday Villas, SBMA July 18, 2006 to October 12, 2006

Resident Manager

Mount Sea Grand Resort, Cavite April 28, 2006 to July 16, 2006

Executive Assistant Manager

International School for Hotel Studies School year 2004 to 2006

Professor/ College Lecturer

Golden Bay Hotel, Manila March 15, 2001 to June 15, 2004

Administrative Manager

Island Cove Resort, Cavite October 1997 to September 1999

Night Operations Manager

Hyatt Regency Hotel, Manila July 1989 to April 1996

Assistant Manager

Front Office Cashier

Front Office Receptionist

Food & Beverage Cashier

Food & Beverage Auditor

PERSONAL SKILLS

In depth knowledge of the hotel, hospitality leisure and service sector

Able to tactfully resolving guest disputes.

Dealing calmly and professionally with challenging situation.

Able to identify, understand and give priority to urgent issues.

Working long hours, under pressure and to tight deadlines.

Strong influencing and communication skills.

Creating and implement hotel policies and procedures.

Quickly picking up new skills and knowledge.

Strong commercial acumen.

EDUCATION

Far Eastern University, Manila, B.S. Business Administration

March 26, 1986

PERSONAL

Driving license : Yes

Nationality : Filipino

Language : Pilipino and English (Written and Spoken)

REFERENCE

Available upon request.

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