Customer Service Sales

Janelle Christopher

**** ******* **, ********, ** 11233 347-***-**** ***********@*****.***

Pharmaceutical Sales Representative Profile

Highly motivated and result-focused professional with over ten years of experience in pharmacy support roles and in-store sales development complemented by expertise in pharmacy operations and protocols, product promotion strategies, and medication preparation. Knowledgeable in persuasive sales techniques and effective selling skills; well prepared to influence medical professionals to prescribe specific pharmaceutical products. Hands-on experience in counseling customers on prescriptions benefits and appropriate clinical programs.

Areas of Expertise & Technical Skills

Revenue Growth

Safety Regulations

Motivational Leadership

Project Management

Drug Utilization Reviews

Dosage Calculations

Demographic Analysis

Profit Maximization

Networking

Customer Service

Sales Team Management

Inventory Management

Professional Experience

Walgreens Pharmacy, New York, NY 2010-Present

Supervising Certified Pharmacy Technician

Responsible for developing and implementing in-store programs to increase pharmacy sales. Consistently praised for efficient handling of customer service duties by recommending appropriate clinical programs such as immunizations, MTM (Medication Therapy Management), DCS (Diabetes Care Specialist), and HIV Certifications. Coordinate pharmacy staff schedules; monitor quality and assist with performance evaluations.

Key Accomplishments:

Launched and successfully hosted over 15 annual healthcare education and flu clinics events, resulting in 100% quota of immunization sales each quarter.

Promoted sale items leading to an increased revenue of 10% in 3 months.

Three time winner of customer service and sales awards.

Facilitate pharmacy technician training classes, educating future professionals on quality assurance and control program.

Counsel customers on the benefits of using physician-prescribed medications, providing friendly and knowledge service to promote strong rates of satisfaction and retention.

Presented cost-efficient measure to patients, helping clients save money while increasing pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.

Walgreens Pharmacy, Brooklyn, NY 2006-2010

Supervising Certified Pharmacy Technician

Facilitated relationships with health care providers and patients by solving insurance billings issues in person and by phone. Performed technical functions associated with handling controlled substances. Received and stored incoming supplies, verified quantities against invoices, checked for outdated medications in current inventory, and informed supervisors of stock needs and shortages. Ensured the cleanliness, sanitation, and maintenance of all facilities, pharmacy, and equipment.

Key Accomplishments:

Helped implement pharmacy's quality assurance and control program. Efforts ensured compliance with HIPAA, State Board of Pharmacy and OSHA regulations, and improved patient care/satisfaction patients.

Meticulously maintained proper inventory labels, rotated stock, and immediately complied with prescription drug recalls.

Walgreens Pharmacy, Brooklyn, NY 2003-2006

Pharmacy Cashier

Operated and balanced the pharmacy cash registers. Supported the pharmacists and pharmacy technicians in filling prescriptions for patients. Assisted technicians with store sales; stocked orders and completed end-of-day prescription paperwork.

Key Accomplishments:

Directed and assisted customers in finding items they need, suggested suitable products, and provided personal customer service.

Organized and prioritized a variety of tasks to reduce customer wait time.

Education & Training

Bachelor of Health Science, Long Island University Brooklyn, NY

Pharmacy Technician Certification Board Certified

Diabetes Care Certification

Specialized HIV Training

Graduate of CNPR Pharmacology/Pharmaceutical Sales Industry Training Program

CNPR Certification Number (627262016)

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