Human Resources Management

Angela Bogan

Professional Summary

General knowledge of the principles and practices of personnel administration and best practices in personnel management. MBA degree with a concentration in Human Resources Management. Demonstrated organizational and communication skills and ability to development effective relationships with management, employees and the general public. Experienced in problem resolution and escalation. Work autonomously and as a member of the team, making judgments based on the needs of the organization. Prioritize and multi-task in a fast paced environment. Customer service focus, diplomatic and tactful, maintaining confidentiality. Highlights

HR Management

HR Regulatory Compliance

Leadership / Organizational Behavior

Resource Management

Employment Law

HR Policies & Procedures

Team Leadership

Equal Employment

Position Descriptions

Training & Development

MS Office Suite

Recruitment & Hiring

Interviewing Techniques

Employee Orientation

Employee Benefits

Confidentiality

Performance Evaluation

Attention to Detail

Oral / Written Communication

Employee Relations

Relationship Management

Employee File Management

Experience

Practical Skills Evaluator / Administrator

February 2014 to Current

Department of Homeland Security Atlanta, US, GA

Apply interviewing skills to determine pertinent information and resolve inconsistencies. Compile, record and code results and data from interviews. Assemble, prepare and analyze employee data reports. Participate in the recruitment, interviewing, and hiring for onboarding of new staff. Maintain employee information by entering and updating employment and status-change data. Protect operations by maintaining confidentiality of human resource information. Ensure quality service by managing and evaluating the performance of employees. Respond to employee requests for information and resolve HR related problems. Lead Transportation Security Officer

November 2011 to February 2014

Department of Homeland Security Atlanta, GA / Los Angeles, CA Distributed and balanced workload and tasks among employees based on assessment of workflow and skill level of team members.

Resolved informal complaints and escalate formal grievances and appeals to supervision. Acted as coach, facilitator, and negotiator in coordinating new team initiatives. Provided advice and counsel to supervisors and managers on human resource matters including performance, promotions, reassignments, awards, and compliance with regulations and policy. Assisted management and Law Enforcement Officers (LEO) with inquiries for information or investigations and participated in information briefings concerning sensitive information. 4321 Glenridge-Stratford DR NE, Atlanta GA 30342

Home: 205-***-**** - Cell: 205-***-**** - ***********@*****.*** Transportation Security Officer

June 2010 to August 2011

Department of Homeland Security Los Angeles, US, California Provided security and protection to the traveling public at assigned airport facility. Screened passengers and luggage control entry and exit points. Worked cooperatively with the general public while providing directions and information. Maintained focus and attention to detail, remaining calm and professional in a stressful environment. Debt Service Coordinator / Corporate Trust Specialist December 2006 to October 2009

Regions Bank Birmingham, US, Alabama

Supported Corporate Trust Offices while serving as their Debt Service Coordinator. Processed bond redemptions, closed accounts, processed research claims, prepared process monthly reports, and received process variable rates.

Prepared invoices, process wire transfers and made payments via the Commercial Loan system. ADDITIONAL WORK HISTORY

Customer Service Representative, Goody's Family Clothing Store IRA Specialist, Amsouth Bank, Birmingham, AL

Payroll Clerk, University of Alabama, Tuscaloosa, AL Education

Masters of Business Administration, MBA : Human Resource Management, 5/2016 Strayer University Atlanta, Georgia, US

Bachelor's Degree: Business Management Computer Science, 5/2005 University of Alabama, Tuscaloosa, Alabama

GPA: 3.2

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