Customer Service State University
Resume:
Rafael M. Rosales
** ********** **. ******* ****.
Rosario, Pasig City
Email address: *************@*****.***
Contact Number: 092*-***-****
OBJECTIVE: Strongly motivated individual looking for a position as a call center representative. Bringing strong communication and customer service skills to exceed the employer’s expectations in a highly stimulating and challenging environment.
Work Experiences
Bilingual Collections Agent (Inbound and Outbound)
Cyber City Teleservices, LTD
Clark Pampanga
February – September 2013
Responsibilities
Collecting debts of Written off Spanish and English accounts
Ensure that it will benefit both sides (Other than to be able to collect and profit for the company’s benefit, the account holder also restores her Credit Scores standings.
English Collections Specialist (Inbound and Outbound)
Cash Flow Outsourcing Services (FIP)
33rd Fl Union bank Bldg, Ortigas Pasig City
February – September 2014
Responsibilities
First party collections, we handle accounts for customer as their personal account specialist and provide them payment plans for their loans. As well as give them financial advises so that they will not incur accumulative charges.
Bilingual Tier 2 Back Office Agent
Techcel Outsourcing Services
27th flr. Raffles bldg. Ortigas Center
Brgy. San Antonio, Pasig City
October 2015 – July 2016
Responsibilities
To respond email concerning about their referral reward.
Send daily reports to the client.
As a Tier 2, I am reassessing the concern of the customer if they are possible to receive manual rewards and resolving difficult cases escalated to me.
Point of contact for the team to relay updates from the client.
Career Related Skills
Strong communication skills (written and verbal)
Good interpersonal skills with an ability to understand the customer’s requirement.
Fast learner and willing to learn
Able to take accurate Debit/Credit Card and Check information over the phone.
Demonstrated ability to log all notes and follow up information accurately.
Proficient in MS Office Application
Educational Attainment
Western Mindanao State University
Bachelor of Arts Major in English III
(Undergrad)
San Jose, Zamboanga City
Character References:
Julius Bueno
Housemate
Raymond LLedo
Former Colleague, Cybercity Teleservices
Queenie Cu Abogado
RewardStream Colleague, Techcel
Contact this candidate