Customer Service Information Technology

Abdul R. Abid

**** ******* **** ***** • Herndon, VA 20170 • 571-***-**** • ************@*****.***

Objective I aspire to utilize my academic achievements, work experience and communication skills while enhancing the company’s productivity and high satisfaction. I am dependable a great leader great team worker and positive attitude.

Skills

Software: Microsoft Office Suite (2007-2011), Microsoft Windows OS XP, Vista,7, 8, Norton Ghost; Installing drivers; SharePoint, VMware (VSphere), Webpage Test, Putty, Linux,

Computer networking, computer troubleshooting and repair, business writing, professional skills customer service, and critical thinking; completed Cisco IT Essentials course material via Year Up, a Cisco Networking Academy

Hardware: Cisco IT Essentials (PC software and hardware); HP printers; Computer builds and repairs; hardware installations and swaps; BlackBerry troubleshoot.

Networking: General networking experience (running cables, troubleshooting connections)

Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and in person)

Certification(s): Working towards Linux and CompTIA A+ Certification

Languages: Multi-lingual: Urdu, Punjabi, and English; read and write Arabic

Experience

Strayer University Herndon VA

Helpdesk/Web Support Sep2015-Jan 2016

Responsible for maintaining and support all computer hardware and software for Strayer headquarters faculty and employee as well phone appointments for at Different locations

Worked with over 20 different systems to unsure a quietly services through salesforce, blackbored,360

Provided Great customer services

Pizza Hut Herndon VA

Assistant Manager Dec 2014 – Sep2015

Great Customers and take orders over the phone as well as in the store

Provide quality assistance when it comes to scheduling the staff, performing inventory count of all the store’s supplies and analyze sales on a continual basis while taking corrective action in order for the company to meet the weekly sales growth target

K12 Herndon VA

Helpdesk Mar 2014 – June 2014

Reached out to average of 190–200 parents outgoing and 50-60 incoming calls a day for documents needed for enrollment

Provided assistance to Parents throughout the enrollment process

Troubleshoot with parents having issues with webpage

Welcomed parents into school up on finishing enrollment process with school policies and script

Entered parent’s information into Sales force database

Noted specific points from each phone conversation with the parents in Sales force.

AOL Ashburn VA

Website Testing / Network Administration Intern Aug 2013- Jan 2014

Exposure to testing, networking, operating systems & hardware configuration

Worked with Virtual Machines running on VMW are (Reimaging Virtual Machines (VM) on hosts, Software checks)

Automated performance testing of AOL websites.

Manually tested to verify the functionality for test environment.

Troubleshooting testing issues affecting results

Experienced with industry standard performance testing tools (page test) and metrics

Documentation – working with wikis, Google docs, excel, word and PowerPoint

Completed ad-hoc analysis of AOL Brand performance and usage

Kumon Math and Reading Center Herndon, VA

Assistant Teacher Sep 2012-May 2013

Directed activities during after-school math and reading enrichment program for students

Gauge and measure students’ progress by written tests

Entered grades into the computer in order to keep track of student’s progress in class

CVS Herndon, VA

Cashier June 2011- July 2012

Operated register to complete sales transactions

Greeted customers with courtesy and respect in order to insure a positive shopping experience

Restocked inventory after shifts for customer convenience

Awarded “best cashier” for month of Dec and Jan in a row

Education

Northern Virginia Community College Sterling, VA

Information Technology Training

Year Up / Northern Virginia Community College Arlington, VA

Information Technology Training March2013– Jan 2014

Enrolled in a leading national career development program with 250 corporate partners graduating

Completed18college credits in Information Technology and English in partnership with Northern Virginia Community College February 2013 graduate

Volunteer and Leadership Experience

FBLA (Future Business Leaders of America) Herndon High School

Parliamentarian 2011-2012

Led weekly after school activities meetings managed 50 to 60 students

Vice-President of International Club Herndon High School

2010-2011

Managed more than 60 performers and over 150 guests annually for our “International Night” event

Toastmasters International AOL

August2013-January2013

Participated in many different roles (Evaluator, Grammarian, timer, and General Evaluator)

Brown Bag Seminars AOL

August 2013 – January 2013

Attended Brown bag seminar to enhance communication and leadership skills

Contact this candidate