Administrative Assistant
Resume:
Karen J. Landrum
Panama City, FL 32404
Cell 850-***-****
*****.*******@*******.***
OBJECTIVE/PROFESSIONAL SUMMARY
Dedicated and focused who excels at prioritizing, completing multiple tasks and specializes in my abilities to complete all given projects and special tasks. Committed to delivering high quality results with little supervision. Energetic, organized and ready to utilize my skills and to make a positive contribution to your organization.
KEY STRENGTHS
Customer Service Skills
Multi-task
Data Entry
Communication Skills
Problem Resolution
Call Center Skills
Team building and Training
Multi-Line Phone
Inventory of supplies
Excel, Outlook and Word
Supervisor Skills
Mature and Dependable
Flexible Schedule
Assisted with Travel Plans
Accounts Payable
PROFESSIONAL EXPERIENCE
Entera Branding Panama City, FL 08/2013 to 03/2016
Receptionist/Accounts Payable
Answered multi-line phone system (Avaya)
Sorted mail and delivered to appropriate person
Data Entry in SysPro (database)of all Production employees between 80 to 110 of their time and labor
Assisted the CEO and sales agents with travel plans
Assisted with monthly inventory of product and entered in system
Set up conference room for meetings
Greeted vendors and potential employees and directed them to the appropriate person
Responsible to input vendor billing in SysPro and file appropriately
Responsible to sort vendor payment checks, have management sign them and mail accordingly
Responsible to update Excel production spreadsheet with hours and cost of production employees
Order supplies as needed
Dispensed company credit cards as needed
Scheduler
Responsible for inventory of assembled product
Responsible to schedule all production of signs and items associated with them
Printed out blue prints and work orders for signs and sent them to production
Ran production meetings for lead staff to review where the product is on the assembly line
Advised management where the product is located on the assembly line
Closed out work order once sign was shipped to vendor in SysPro and Excel spreadsheet
Kept track of all production items in SysPro and on Excel spreadsheet
Unemployed from 10/2010 to 08/26/2013
Sallie Mae Lynn Haven, FL 06/2002 to 10/2010
Supervisor/Technical Trainer
Supervised in the training and motivation of staff to foster competent performance
Planned and established work schedules, assignments, and production sequences to meet production goals
Provided feedback to staff on processing issues
Assisted with planning and creating of goals that may include volume forecasting, staffing and budgeting
Prepared and distributed email updates to departmental staff outlining changes to policy, procedures and systems
Conducted technical training for new hire and tenured staff
Monitored, evaluated and recorded training activities and program effectiveness
Offered specific training programs to help workers maintain or improve job skills
Operations Specialist
Responsible for the review of student loan applications and rendering appropriate credit decisions within credit policy and in compliance with all regulations
Reviewed Bankruptcies, Judgments, and Tax Lien s from three major credit bureaus
Made decisions on student loans within established lending limits, underwriting parameters and company policy then communicated these decisions to the customer/s.
Loan Originator/Tech Analyst
Interviewed loan applicants in order to obtain personal and financial data, and to assist in completing applications
Answered questions and advised customers regarding loans and transactions
Reviewed documents to clear identity issues
Contacted customers by mail or telephone concerning acceptance or rejection of applications
Verified information and accuracy of loan applications and closing documents
Experience in a call center environment
Proficient in Microsoft Word and Excel
EDUCATION AND TRAINING
Diploma, A. Crawford Mosley High School, Panama City, FL
License, Gulf Coast Academy of Cosmetology, Panama City, FL
REFERENCES
Beth Medley -- 3640 Damascus Loop, Marianna, FL. 32448 850-***-****
Christina Phipps – 5613 Thelma Ave, Panama City, FL. 32404 850-***-****
Robin Heacock 1105 Arthur Dr. Panama City, FL. 32401 850-***-****
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