Customer Service Data Entry

ROSALINA P. SERNA

**** *. ******* ******, ********* 240 Fresno, California 93722

559-***-**** ***************@*****.***

Attn: Hiring Authority:

With 10 years of experience in medical receptionist, data entry, and office administration, I am a highly talented administrative specialist with the skills necessary to thrive in your open position. Throughout my career, I have taken an instrumental role in maintaining the accuracy and completeness of patient records in complex, fast-paced hospital and clinical environments. Using exceptional analytical skills and a commitment to excellence, I have continuously spotted and corrected discrepancies while using my abilities to ensure optimal accuracy on initial data entry and in medical records.

I am also an exceptional communicator and relationship builder, liaising with both customers and payers to verify insurance coverage, follow up on information, and resolve billing / payment issues to everyone’s satisfaction. Highlights of my achievements:

Maintained accuracy of all patient records and billing, including updating and managing with any medical computer software.

Ensured high standards of customer service, maintaining compassion and sensitivity when answering patient inquiries.

Assured accurate payer information, diagnosis codes, and CPT codes on all encounter forms via diligent review.

Nurtured communicative relationships with patients and assisting them with filling out medical documentation.

For more information, please review my resume and contact me at your convenience; I would be happy to answer any questions, or to schedule an interview. Thank you for your time and consideration; I look forward to speaking with you soon.

Sincerely,

Rosalina P. Serna

ROSALINA P. SERNA

3207 W. Shields Avenue, Apartment 240 Fresno, California 93722

559-***-**** ***************@*****.***

SPECIALIST IN MEDICAL RECEPTIONIST

Highly talented office administrative and billing professional with 10 years of experience providing exceptional support for data entry, coding, and billing in a hospital environments. Possess knowledge of diagnosis codes and CPT codes. Excellent 10-key typist and work with patients / customers and payers to resolve issues with insurance, claims, and billing. Dedicate to providing high standards of customer service. Bilingual English & Spanish.

AREAS OF EXPERTISE

Data Entry Medical Billing & Coding Medical Documentation Form & Document Review Patient Advocacy

Customer Service 10-Key Typing Task Management Relationship Building Partner Communications Accounting

Patient Confidentiality CPT Codes Problem Solving Correspondence Billing Information Systems Team Building

Continuous Process Improvement Customer Support Filing & Reporting Debt Resolution

PROFESSIONAL EXPERIENCE

BENNETTFROST PERSONNEL SERVICES INC., Fresno, California 2014

Accounting Clerk

Worked in the patient accounting department in a local hospital, handled data entry, accounts receivable; medical records, and customer service. Reviewed and scanned information into patient charts. Answered patient inquiries regarding accounts and billing questions.

Selected Achievements:

Maintained accuracy of all patient records and billing, including updating and managing the MediTech system.

Ensured high standards of customer service, maintaining compassion and sensitivity when answering patient inquiries.

HIRE UP STAFFING SERVICE, Fresno, California 2013

Data Entry Clerk

Provided support for data entry and review. Collaborated with payers to address verification requirements, including contacting for verification of coverage and using online systems to conduct verification checks.

Selected Achievements:

Assured accurate payer information, diagnosis codes, and CPT codes on all encounter forms via diligent review.

Nurtured communicative relationships with payers such as Commercial Insurance, Medi-Cal, and Family Pact.

EXACT STAFF, Fresno, California 2013

Medical Biller

Utilized NextGen to enter and review encounter forms for accurate payer information, diagnosis codes, and CPT codes.

Selected Achievements:

Delivered expert support to medical receptionists from external medical sites by responding to questions pertaining to insurance coverage and patient billing.

CLINICA SIERRA VISTA, Fresno, California 2009-2011

Medical Biller

Managed mission-critical data entry tasks, including reviewing encounter forms, submitting electronic claims to commercial insurance companies, and contacting patients to follow up on accounts and respond to billing questions.

Selected Achievements:

Ensured collaborative, cooperative partnerships with partners such as Commercial Insurance, Medi-Cal, Family Pact, and CHDP.

Oversaw the appeals process for denied claims to successfully resubmit and secure payments.

Leveraged expertise in programs such as NextGen and Gateway EDI to maintain records and documents.

Supported patients in resolving high debt by responding to inbound calls.

FORMAL EDUCATION & CURRENT STUDENT

Medical Insurance Billing Certification: Fresno Adult School – Fresno, California

Current Student at San Joaquin Valley College

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