Information Technology Customer Service

Mauricio Garcia

**** *.*. ***** ****, Miami, FL *3015

*********@*****.*** 305-***-****

Information Technology Manager

Versatile and results-driven Information Technology Professional with a proven track record of success and experience in a fast-paced and diverse setting. Highly adept at managing people, processes, problem-solving and applying technical skills to improve organizational performance. An impassionate leader skilled in collaborating with stakeholders on all levels. Detail-oriented and trusted team player who also works well independently. Seeking a challenging position with forward-thinking organization to use my diverse skill set.

Core Competencies

Leadership

Information Technology

Computer Troubleshooting

Problem-Solving

Computer Hardware

Software Knowledge

Operating Systems

Communication Skills

(Internal/External)

Time Management

Skilled Multitasker

Training

Administrative Skills

Customer Service/Care

Management Skills

Handling of Confidential Matters

Technology Skills: Windows Server 2012, 2008 R2, Windows 10 and 7, Mac OS X Server, Microsoft Exchange Server 2010, Symantec BackupExec 2012, Apple XSAN, Promise VTrak, Qlogic Fiber Channel Switches, Final Cut Pro X, Adobe Products, Avid (iNews, Media Composer, Nitrix DX), Wide Orbit, Florical Systems, Omneon video server, Streambox Video streaming, Sybase SQL Anywhere, Microsoft SQL Server, Aspera File Transfer, SonicWall VPN, Barracuda Firewall, Dell SonicWall Firewall

Professional Experience

NATIONAL AUTO LENDERS, Miami Lakes, FL March 2016 – Present

Operations Coordinator

Apply leadership and direction for the network administration needs of the organization.

Manage all operational issues with vendors including upgrades and new negotiations.

Purchase all new hardware, software, and supplies as deemed necessary and as requested by upper management.

Administer Microsoft Hyper-V server 2012 R2.

Administration of Windows Server 2008 R2, Windows Server 2012, Microsoft Active Directory administration with PCs on Windows 10, Windows 7, Microsoft DFS, DHCP, DNS, WSUS Services.

WGEN TV CHANNEL 8 – MUNDOMAX AFFILIATE, Miami, FL 2007 – 2016

Information Technology Manager

Apply leadership and direction for the network administration needs of the organization.

Plan the department annual budget, install new technology and provide technical support for end users.

Manage security, spam firewall, and web filter.

Administration of LAN and VPN setup, Windows Server 2008 R2 administration, Microsoft Exchange Server 2010 administration, Microsoft Active Directory administration with PCs on Windows 7 and Windows XP, Microsoft DFS, DHCP, DNS, WSUS Services and FTP server administration.

Administer Mac edit suites with SAN storage (Apple XSAN on Promise VTrak Ex10 Series).

Install and set-up editing rooms using various products.

Other Professional Experience

Americana De Servicios, Miami, FL

Information Technology Manager, 2001 – 2007

Education and Training

Bachelor of Science, Computer System Engineer, Fundacion Universidad Autonoma de Colombia, Cali, Colombia

Computer Technician, Centro Colombiano de Estudios Profesionales, Cali, Colombia

Certification, LAN Network Administration, Pontificia Universidad Javeriana, Cali, Colombia

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