Customer Service Sales

Professional Summary

Skills

Work History

Education

T M

New Orleans, LAUSA • Home: 504-***-**** • Cell: 504-***-**** • *******@*****.*** Motivated customer service specialist with over twenty years experience in a fast-paced, team-based environment. Professional excelling at customer satisfaction and retention, pre and post-sales support. Flexible and hardworking. Excellent communicator. Patient and empathetic with extensive background in thecustomer care industry on a client based level. Desires a customer service role as a friendly Sales Associate adept at working in diverse retail and customer service environments.

Training development aptitude

Floor set design knowledge

Quick learner

Creative problem solver

Exceptional communication skills

Strong client relations

Trusted key holder

Sr. Stylist/Customer Service, 07/2014 to Current

The Retreat by the River – 801 S. Carrollton Ave. NewOrleans, La. Built long-term customer relationships and advised customers on services and purchases. Directed calls to appropriate individuals and departments. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Maintained cleanliness and presentation of guest areas. Provided ongoing guest service, including giving directions and local recommendations. Answered product questions with up-to-date knowledge of sales and store promotions. Provided an elevated customer experience to generate a loyal clientèle. Communicated with vendors regarding back order availability, future inventory and special orders. Politely assisted customers in person and via telephone. Earned management trust by serving as key holder, responsibly opening and closing store. Client Services, 09/2007 to 07/2014

Self Employed – New Orleans, La.

Answered clients calls 7 days a week to address inquiries, book appointments and provide new product information.

Greeted customers entering my salon to ascertain what each customer wanted or needed. Described product to customers with accurate information. Communicated with vendors regarding back order availability, future inventory and special orders. Provided an elevated customer experience to generate a loyal clientèle. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered product questions with up-to-date knowledge. Scheduled weekly inventory pickups and deliveries with vendors. Bagged, boxed or gift-wrapped sold merchandise per customer\'s request. Maintained cleanliness and presentation of guest area. Built long-term customer relationships with clients. Operated a POS system to itemize inventory and client services. Associate of Arts: English, 2007

St. Thomas College - Houston texas

Cosmetology: 1985

Kiamichi Area Vocational College - Atoka Oklahoma

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