IT Manager/Director

Douglas Richmond

http://www.linkedin.com/in/DouglasRichmond1

***** ** **** **, *******, FL 33027

Email: *******.********@*****.***

Tel: 954-***-****

Seasoned professional with over 25 years’ experience in managing, planning, organizing, staffing, leading and directing

team’s in providing and ensuring stellar and consistent delivery of services and support.

SUMMARY OF QUALIFICATIONS

MBA PMP CISSP MCITP: Enterprise Administrator ITSM v2

12 years Active Duty USAF TS/SCI with polygraph

AREAS OF EXPERTISE

Management, leadership, mentoring, & development Strategic planning Project Management

ITIL based Service Delivery and Support Information Systems Security Process Improvement

PROFESSIONAL EXPERIENCE

stock market day trader

Miami, FL January 2015 – present

Research, analyze and execute stock market trades ensuring positive cash flow and return on investments. (While building new home; project successfully completed!)

strategic planner / project manager / it governance

SRA International, Miami, FL September 2014 – December 2014

Provided assessments and made recommendations to improve and / or optimize IT service delivery and support:

oDrafted project planning documents and work breakdown structure for project tasks - resource utilization.

oDiscussed and recommended key performance indicators (KPI).

oReviewed/made recommendations on the organizations configuration and change management policies.

Fully documented ~ 150 Microsoft Windows 2003, 2008 and 2012 servers.

Provided production client / server hardware and software listings on 4 networks.

Established a Definitive Software Library (DSL) on 4 networks.

Drafted a scheduled maintenance calendar.

Identified and directly addressed numerous infrastructure problems:

oResolved numerous Active Directory, Global Policy Objects and DNS related problems on 4 networks.

oRebuilt 4 Symantec Endpoint Protection Manager antivirus servers ensuring client / server protection.

oTransparently applied thousands of DISA Security Technical Implementation Guideline (STIG) settings.

oAutomated server HDD utilization, uptime status reporting, event log archival and inactive accounts maintenance processes.

oDramatically improved the IT security posture; transparently applied thousands of security patches.

oRestored Exchange 2003 Email data and services within 4 hours of engagement.

oConfigured Exchange 2010 and transparently migrated all Email services and user data.

stock market day trader

Miami, FL March - August 2014

Researched, analyzed and executed stock market trades ensuring positive cash flow and return on investments. (Upon return to USA after ~ 25 years overseas supporting US military IT; job searching)

operations manager

General Dynamics IT, Belgium October 2010 – March 2014

Provided management, mentoring, staffing, leadership, direction and support to >40 person technical support team.

Established team and individual roles, responsibilities, objectives, priorities, timelines and performance objectives.

Responsible for all IT services; 24 x 7 systems management, administration and support for 2 networks and 3 data centers. Primary systems included VmWare, Windows 2008/2012 servers, MS Exchange 2007/2010, System Center Configuration Manager (SCCM), Active Directory, Global Policy Objects, DNS, DHCP and NetApp.

Focused team on IT security, modernization, standardization, and continuity of systems, services and support.

Tracked team achievement in transparently delivering > 99% server virtualization (~ 260 servers) on two networks.

Ensured consistent ticket closure rates > 90% within one day or less.

Led team successes in delivering > 99.99% services availability on 2 networks for 3 years.

site/systems team supervisor

General Dynamics IT, Germany April 2007 – October 2010

Provided planning, scheduling, staffing, leadership, direction and support to >40 person support team.

Ensured core enterprise IT services; 24 x 7 systems management, administration and support. Primary systems included VmWare, Windows 2003/2008 servers, MS Exchange 2003, System Center Configuration Manager (SCCM), Active Directory, Global Policy Objects, DNS, DHCP and Veritas NetBackup.

site/systems team supervisor

General Dynamics IT, Belgium February 2004 – April 2007

Provided LAN/WAN enterprise systems technical support for 5 Microsoft Windows 2000 and 2003 domains.

systems team lead

Computer Sciences Corp, Belgium August 2002 – February 2004

Provided technical support for two LAN’s with ~ 400 clients, 10 servers, Cisco routers and switches.

United states air force

Germany, UK, various locations - deployments January 1990 – August 2002

Planned, organized, installed, documented and maintained numerous electronic communication systems and networks throughout Europe, the Balkans and the Middle East.

Honorable discharge; numerous citations, awards and medals.

EDUCATION

MBA with concentration in Technology Management, University of Phoenix – November 2006.

Bachelors of Science in Computer Studies, minored in Management, University of Maryland – May ‘99.

Associates of Arts in Management Studies, University of Maryland – Jan 1997.

Associates of Applied Science in Electronic Systems Technology, USAF - July 1992.

Certifications

Microsoft Certified Solutions Associate (MCSA): Server 2008 - April 2012.

Microsoft Certified Professional (MCP) - April 2012.

Microsoft Certified IT Professional (MCITP): Enterprise Administrator Server 2008 - June 2010.

Passed ITIL v2 Service Delivery exam. ITIL Service Manager requirement attained - May 2010.

Computer and Information Systems Security Professional (CISSP) - July 2009.

ITIL Practitioner (Support and Restore) version 2 - November 2008.

ITIL Foundation version 3 upgrade - August 2008.

Project Management Professional (PMP) - June 2008.

awards

SRA International Award for job performance, customer and team support - Dec 2014.

General Dynamics Excellence Award for job performance, leadership and customer service - Oct 2009.

General Dynamics Network Systems European region Employee of the Month - Sep 2004.

Computer Sciences Corporation European Operation Employee of the Quarter - Dec 2003.

US Air Force Airman Leadership School Distinguished Graduate award - 1994.

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