Sasha Ortiz
Ocala, FL *****
**.*******@*****.*** - 414-***-****
Willing to relocate to: Orlando, FL - Ocala, FL
Authorized to work in the US for any employer
WORK EXPERIENCE
Bilingual Call Center Representative
Duncan Solutions - Milwaukee, WI - March 2011 to Present Responsibilities
Performing Miscellaneous duties as requested
Obtaining an average audit and call volume
Assisting customers, answering questions by phone
Skills Used
Time management, answering multiple phone lines, filing, scheduling skills, organized Team Leader/ Tutor
United Communtity Center - Milwaukee, WI - 2010 to 2011 Responsibilities
Work with 1st graders
Help with homework
Answering questions they might have
Sales Representative/Cashier
Target - Milwaukee, WI - 2007 to 2009
Responsibilities
Translated from English to Spanish
Obtained and received merchandise, totaled bills, accepted payments and made change for customers in retail store.
Communicated with customers on sales floor and by phone concerning location, price and use of merchandise
Beauty Advisor/ Sales Representative
Walgreens - Milwaukee, WI - 2006 to 2007
Responsibilities
Assisted with language translations when necessary. Sold beauty equipment and supplies to customers, as well as cashier Operated telephone console to receive incoming messages for designated department.
Cleaned shelves, counters, and tables
Aide/Care Giver
Supportive Homecare Options (SHO) - Wauwatosa, WI - 2005 to 2006 Responsibilities
Cared for patients in their homes
Changed bed linens, washed and ironed laundry and cleaned patient quarters Performed miscellaneous duties as requested, such as obtaining household supplies and running errands
Receptionist/Clerical
Umos - Milwaukee, WI - 2003 to 2005
Responsibilities
Received callers at establishment, determined nature of business and directed callers to destination.
Arranged appointments between clients and caseworkers. Typed memos, correspondence, reports and other documents. Performed variety of clerical duties pertinent to establishment EDUCATION
Grandview High School - Milwaukee, WI
2007