Customer Service Care

Karla Suarez

**** ** ***** ****** • Miami, Florida • 33182

CELL 786-***-**** • E-MAIL ***************@*****.***

PROFILE Results-oriented Professional,Senior Customer service and Head Operator,Care coordinator with exposure to people development,, strategic planning, client relationship management, and customer care service.

Exceptional, leadership abilities concerning team initiatives customer service.

Skilled, in working with children and adults to improving their behavior and teach them how to deal with problems in school or other . Great customer service, experience with public of more tan 19 years . Customer service oriented and customer retention.

Proven success leading business development efforts, expanding customer base, and increasing relationships and bussiness potential within organizations.

EDUCATION

Customer Service trainee

Nissan North America 2015

Customer Service awarded 2012, 2013

Theology AA

JesuCristo Todo Poderoso

Graduation 2005

Psychology

Miami DadeCollege, Miami, FL 33132

Psychology

Keiser University, Miami, FL 33172

Graduation –transferred to Trinity

Trinity International University ( BA IN PROGRESS)

8190 West State Rd 84 Davie,FL 33324

Graduation June 2017

SKILLS

Leadership & Team Development Management Product

Training, Planning Customer care Support

Troubleshooting/Problem Solving telephone Technical/User Support/ Excellent customer service, ability to multitask, Good problema solving, analytical abilitites, organizational, great interpersonal skills.

EXPERIENCE

Success University and City of Miami Beach ( 2015 - 2016)

Care coordinator, tutor

Coordinates visits to provide community based referrals.

Helps children with homework and any school issue

All American Hearing (April 2016 – present )

Patiente Care Coordinator

Advocate patients, I was the first point of contact, vendors, pone with patients.

Responsible for daily aactivities at the front desk, manage patiente flow, deposits, . Track order /sales, maintain patient files, insuarnce verufication, support marketing offers

Director of Children Ministry (2009- 2012)

Organize the lesson for Children

Help Sunday school teachers in issues concerning the children

Prepare children for special events in Church such as father’s day,Christmas.

Teach and train children to stay in the path of God.

Village Volunteer ( 2009)

Helping residents with substance abuse problems to make behavior changes.

Conducting meetings and activities.

Teaching worth and value.

Bill Seidle Nissan (1995-2016)

Senior customer service and daily task include train new employees but direct company switch board system and be available to attend to all customer necessities. Cashier, Receptionist, and office title Clerk .

Mr. Man & Chong Luggage (1990-1995)

Sale person who played a key role in increasing retention as well as satisfaction rates. Handled client relationship management functions, which included promoting enduring relationships with a diverse clientele. Cultivated positive and enduring relationship with customers.

1010 NW 129th Avenue • Miami, FL • 33182 • CELL 786-***-**** • E-MAIL ***************@*****.***

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