Business Analyst, Project Management, Business Intelligence, Marketing

Background

After owning a small business I found my passion with information technology analysis and project coordination. For that reason I returned to complete my bachelors degree at the University Of Houston College Of Technology. My professional experience and education are uniquely suited toward building decision support systems that assist organizations in becoming more profitable.

Information Technology Business Analysis

Results oriented team leader with focus on organization goals. Analytical abilities with technology based competencies. Self-driven team builder with detail oriented presentation and training skills with communication skills both for clients and corporate administration. Development of financial forecast models for operational applications and planning.

Core Competencies

Documentation & Policy Development

Communication Management

Executive Presentation & Communication

SharePoint/MS Project

Application Requirement Documentation

RFP/RFQ Development & Response

Team Building & Development

Budget Development & Analysis

Professional Experience

AWC, Inc. February 2013 – May 2016

Marketing/Sales Project Administrator

Primary Skills Utilized:

Queries/SQL to Create Data Analysis Information

Visio to Develop Workflow Diagrams

Excel Data Analysis Tools (Pivot Tables, VLookUp, etc.)

PowerPoint Report Findings to Executives & Staff

Engage with Internal Stakeholders and Customers

Educate Staff and Customers during Implementation of Software Applications

Business Intelligence analytics

.NET Application Integration

Website Pricing Project:

Project Description:

Coordinated Competitor Price Retrieval Process

oImplemented a Web Scraping Program to retrieve competitor web price

oScraped Competitors for 80K+ part numbers

oAccumulated Data into a functional document for analysis

Analyzed Competitor Price data and set AWC web pricing for parts

oDeveloped a comprehensive analysis for review by C-Level Executives & Sales Management

oCompared all company sales data against competitor pricing

oData was the basis for establishing a website pricing policy

Account Pricing Project:

Project Description:

Used Analysis from Website Pricing Project to coordinate the development of a Pricing Tool

oTool allowed account managers to establish pricing by supplier and customer

Coordinated with Account Managers to establish a specific pricing model per account

oUsed the Pricing Tool in conjunction with Account Managers

oSet pricing for more than 1000 individual accounts

oAllowed for uniform pricing for all inquiries

Customer Care/Website Sales Growth Project:

Project Description:

Developed a Customer Care Program to grow revenue through the website to improve operational efficiency

Program Consisted of Four (4) Steps:

oSet Pricing on the Account

Customer can get quotes automatically

oVerify Account Information with Primary Customer Contact

oSend Verified Contacts Log-In Credentials

oMet with Customers

Gave Customers tutorial on the website tools and features

Captured customer feedback and suggestions

Provided feedback and suggestions to IT

Suggestions/Feedback were basis for updates and changes to the website

oFollow-Up Processed were implemented in internal CRM on a 30/60/90 & Annual Basis

Results: Website Sales grew 500% in less than Three (3) Years

Website Activity Coordinator:

Job Description:

Reviewed transactions individually and coordinated the sales process through internal order processing system

oCommunicated with Customer as to Delivery dates

Total Order Cost, Invoicing, Account Establishment and Order Facilitation

Managed All inquiries submitted via company website which consisted of:

oRequests for Quotes, Lead Time, New Accounts and Password Resets

Internet Analytics & Sales Accounts:

Project Description:

Establish a Google Analytics Account for company use

oProvide access and instruction to IT and Change Management Team

Establish a Good Ad Words/Store for AWC

oTested Ad Words Account and reported findings

Establish an Amazon Account for the Resale of AWC parts and materials

oSet-Up Account, Parts and Managed Sales Activity

oCoordinated Sales with Internal Operations and Customers

INTELNET, INC/KRESS EMPLOYMENT SCREENING July 1999 – October 2012

President/CEO/CIO

Job Description:

Information Technology & Data Management

Operational Analysis and Risk Management

Marketing and Sales Management

Financial Reporting and Tax Mitigation

Accomplishments:

Managed Name Change from Intelnet to KRESS

Plan, Design and Implement Proprietary Software Application

oDeveloped Requirements for Application

oDeveloped Relational Data Model

oEstablished Implementation Protocol

Designed Testing Protocol

Developed Risk Mitigation Strategy

Implemented Proprietary Software Application

XML Integration with Vendors and Clients

Web-Scraping Program for Assimilation of Public Record Information

Establish Information Technology Security Policy and Procedure to meet NAPBS criteria

Dec. 1998-July 1999

Intelnet, Inc.

Vice President

Job Description:

Sales and Marketing Management

Operational Integrity of Information Assimilation for Consumer Reports

Management of Employees

Accomplishments:

Update Website with emphasis on marketing message and new client conversion

Maintain and Update overall network and server to Microsoft standard

Establish project management methodology for system updates and Improvements

Oct. 1994 Intelnet, Inc.

Director of Operations

Job Description:

Supervise Fifteen (15) Employees

Manage Information Retrieval from 3000+ Courts and Govt. Sources

Maintain Status and Updates for all Report Content

Accomplishments:

Maintain internal network using Microsoft Server

Develop IT Security Policy and Procedure

Design and Implement Website with Client Interface

Direct Proprietary Software Updates and Improvements

Sept 1991 Intelnet, Inc.

Clerical Administrator/ Customer Service Representative

Job Description:

Conducted Research at Local Courts & Govt. Offices

Assimilated Information into Reports for Clients

Accomplishments:

Implement Network using Microsoft Server

Aid in the design, testing and implementation of proprietary Software using Visual FoxPro

Education

University of Houston – College of Technology

Bachelor of Science

Organizational Leadership & Supervision,

Management Information Systems (minor)

Fall 2012

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