Customer Service Executive Assistant
Resume:
OLUCHI M. EMIOHE
No **, Lateef Rufai, Satellite, Lagos.
(+234) 813-***-****
******.******@*****.***
EXECUTIVE ASSITANT
Making Life Easier For Busy Executives .
Administration and Organization, Communication and Client Relations & Customer Service.
Top-performing executive assistant with 3-years track record in customer service,record keeping and general office management . Well-versed in oral and written communication, multitasking and perseverance to task completion. Proficient in executive support; taking minutes, handling appointments and messages and writing correspondence. Strong background in MS Word, Excel, PowerPoint and Outlook. Proven Experience in developing positive relationships with clients and coworkers.
Demonstrated success record in:
Managing Files,Records and Documents.
Planning Corporate Events and Meetings.
Preparing Correspondence and Reports.
Peforming Accounting Functions.
Championing a strong focus on customer satisfaction and loyalty.
CORE COMPETENCIES
Information Colllection and Management Business modeling Professional Telephone Etiquette
Attention to detail Competitive/Strategic Planning Expansion/New Market Development
Reliability Purchasing/ Contract Negotiation Confidentiality Results driven
Revenue growth and productivity Expense control
HIGHLIGHTED CAREER ACHIEVEMENTS
Revenue Generation - Within one year, generated nearly 24% increase in revenue by effectively using an empowering, participatory management style that breeds accountability, teamwork, and continuous improvement.
Effective Operations - Effectively managed annual budget planning, which resulted in cost-effective operations; adjusted to economic climate and changes in the market, resulting in reduced expenses in 2014 and under budget expenses by in 2015.
PROFESSIONAL EXPERIENCE
Kalac Christal Polytechnic,Lekki, Lagos
Graduate Assistant
NYSC 2012 – 2013
NOTABLE ACHIEVEMENTS
Wrote a piece on preschool education benefits which was published in our weekly magazine.
Coordinated innovative teaching techniques which helped special students learn through explanation, demonstration, and supervised practice.
Integrated a complex recreational program into the current academic program in order to provide educational variety.
Handled few students behavioural problems successfully by providing individual counseling services after school.
Improved ties with neighborhood school by suggesting and carrying out friendly sports activities on a biannual basis.
A-Z Glamour Limited, Victoria Island, Lagos Branch
Executive Assistant to CEO 2013 - 2016
Provided a full range of support services to CEO to include: calendar/schedule management, travel arrangements, reports, and prepared requisite materials..
Provided administrative assistance to the CEO with calendar management, travel arrangements,letter writing, file maintenance, Outlook mailbox and phone support
Managed executive calendar, including setting up meetings and scheduling appointments.
In collaboration with senior staff, provided guidance to CEO to ensure success in the day-to-day operations.
Work Scheduled & facilitated monthly board meetings and provided meeting materials and agendas. Served as a liaison between CEO and clients regarding accounts and new business.
Handled all personal and business correspondence for CEO/President and composed and responded to all of his emails
Worked with CEO on special projects, manuals, policies, procedures, and correspondence.
NOTABLE ACHIEVEMENTS
Attained the title of best employee in 2015 following excellent customer feedback for providing outstanding tier one services.
Provided exceptional support to managers and co- workers which increased overall efficiency by 30%.
Provided backup support to other departments, which was highly admired by the General Manager.
Demonstrated excellent abilities in customer orientation by assisting the marketing department in promotional activities and campaigns.
EDUCATION
Bachelor of Science in Botany, Nnamdi Azikiwe University, 2007 - 2011
PROFESSIONAL CERTIFICATIONS
Professional Certificate in Business Consultancy, 2013
Professional Certificate in Project Management, 2013
TECHNICAL SKILLS
Microsoft office 2007 and 2010 (Word,Excel, Powerpoint, Outlook and Access), Publisher, Photoshop,Typing skills-80wpm, Excellent spelling and grammar skills,Internet Application, SAP and other ERP Applications
REFERENCE
Mr Monday Ehikioya Dr Solomon Ihidero
Managing Director Registrar
A-Z Glamour Limited Kalac Christal Polytechnic
Victoria island, Lagos Lekki-Epe, Lagos
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