Customer Service Technical Support

Location:

Posted:

August 11, 2016

Tanya Broussard

Houston, TX 77042

************@*****.***

SKILLS

Phenomenal customer service and communication skills

Excellent problem solving

Knowledge of medical terminology

Professional phone mannerisms

Excellent typing skills

Independent self starter

EXPERIENCE

Xerox, Houston TX- Subject Matter Expert

Dec 2012 - Present

•● Provide Leadership assistance to customer service technicians

•● Provide technical support to Cox cable customers

•● Assist customers with making decisions on the best plan is to serve their needs

•● Inform customers of the financial responsibility

•● Advise customers updated equipment, services and promotions

•Kids are Kids, Houston, TX- Kindergarten Teacher

•Nov 2008 - March 2012

•● Assess the progression of students performance to ensure they are at skill level or above

•● Instruct children in a classroom and used hands on lessons and creative play

•● Plan, evaluate, and assign lesson

•● Performed administrative duties as needed

•Signius Communications, Houston Tx - Customer Care Professional

•Nov 2007 - Nov 2008

•● Answer volume phone calls for various doctors offices and emergency services

•● Document all calls with accuracy

•● Provide quality customer service

•EDUCATION

•Houston Community College

•Associate's Degree

•Aug 2003 - Sept 2006

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•CERTIFICATIONS

•CDA - Child Development Assistant

•AWARDS

•#1 Customer Service Agent at Xerox Houston