Customer Service Support
Resume:
Georgia Younker
Celina, Texas 75009
********@*****.***
Cell: 501-***-****
Objective
Expert at taking highly technical language and translating it into fundamental terms. I bring years of a technical background, software systems integration, customer training, customer service, end-user support, and leadership experience which includes maintaining data integrity.
Professional Experience
Network Administrator
Maverick Transportation 2013 – June 2016
North Little Rock, Ar.
API Gateways, Any-to-Any Data, App Sharing, Cloud Storage – provide support for managing and hosting web interfaces.
Software Installation, Software Configuration, Customer Training and Integration into customer environment
Citrix environment. Hypervisor virtual environment, HP Thin Client Support for personnel
LAN and WAN Network Configuration (HP switches and routers).
Lotus Notes – environment.
SharePoint 2013 – Administrator I
IBM iSeries -AS400 database configuration – data integrity
EMC NetWorker – installation, configuration, and retrieval of data loss
Disaster Recovery – Support all Disaster Recovery and Data Integrity policies. Ensure that proper data backups are completed, labeled, rotated, and stored off-site.
ShoreTel PBX Software Communicator/Director. Telecom – support all personnel
BMC IT Helpdesk support system. – Helpdesk system for work integration and escalation
Concur Support for users
Barracuda Spam and Virus Firewall support for users
VMware vSphere Client – creating and maintaining server integrity by performing patches, upgrades, and configuration
Active Directory - Maintain user profile integrity, policies, and domain
WinPak Security Access System – provide badge access levels to users
Exchange Server/Outlook Support 2013 - Administrator 1 – PowerShell support to Exchange Servers, Dag environment.
SalesForce support – integration with Exchange Outlook 2013
Mobile Environment-provide support for all mobile devices companywide this includes Laptops, Tablets, Surfaces
Extensive user support
Travel 20%
Supervisor, Computer Support Services, Torreyson Library
Instructor University Studies, 2004 - 2013
University Of Central Arkansas
Configuration and technical support to faculty, students, and staff – multi platforms used.
Labs 400+ Maintain and configure. Compliance statistics: secure information. Remote imaging.
Budget Management for new equipment purchases. Maintained virtual classrooms.
Blackboard 9.1, Novell –GroupWise. Assisting students with: Java, COBOL, HTML, CSS, Linux.
Program Development Trainer. Blackboard LMS System. E-Learning Multimedia Content.
Software installations, configuration, and training for staff, faculty, and students
Performed regular performance evaluations of staff members and trained new employees.
Database Administrator. Assisting Students with: WampServer, Apache, MySQL, SQL queries.
Provide wireless network support. Data mining discovery. LAN/WAN support.
Served as the front line negotiator for technology issues, maintained accurate and updated inventories.
Compiled documentation and other requirements needed for government evaluations.
Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.
Campus IT Support – Network Administrator 1999 - 2003
McKinney Independent School District
McKinney, Texas
Provided technical support to campus faculty, students and staff, for both hardware and software.
Network Administrator support. Novell (Netware). (Linux, and Mac Solutions).
Maintained large computer labs. Heavy help desk support. Multi-platforms. Researched functionality of e-learning tools, and provided professional development.
Software installation, integration, and training
Configured mobile learning labs. Statistical analysis. Prototype analysis.
Technical Publications Writer II/ 1997 - 1999
Configuration Management Specialist II/Program Coordinator 1991 - 1999
Andrew Corporation
Garland, Texas
Wrote, released, and updated technical publications. Web development.
Imported and manipulated graphics and engineering drawings from AutoCAD, VISO and UNIX based programs. (COBOL) programming. Created and manipulated digital pictures by using Adobe Suite. Problem solving. Team building.
Provided status and budgeting information to upper management. MS Project. Oracle.
ISO 9001 certified – maintained certification.
Conducted professional development to new engineers on configuration programs and ISO guidelines. Created prototypes for testing.
Data mining and management which consisted of configuration drawings and data discovery.
Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
Present periodic Dashboard reports on the current program, future projections and client issues.
40% Travel. International and Domestic Clients.
Education
07/2012
12/2010
05/1999
05/1998
Master of Science: Instructional Technology (Concentration Distance Education)
University of Central Arkansas Conway, AR.
Bachelor of Business Administration: Management Information Systems; Web Development/E-Commerce;
University of Central, Arkansas, Conway, AR.
Satisfied courses in: Telecommunications/Computer Networks; End-User/Internet and Programmer/Analyst tracks
Configuration Management Certificate:
University of Wisconsin, Milwaukee, Dallas, TX.
Associates of Applied Science Degree:
Richland College, Richardson, TX.
Training
MCSE Messaging - November 2015- Exchange Server 2013
Exchange Training - Sept. 2014 - Core Solutions of Microsoft Exchange Server 2013
Exchange Training - Aug. 2014 - Migration and Support (PowerShell scripting)
Lotus Notes Training - June 2013 – Training on ACL’s, Domino Admin, Domino Designer
HP Training - Dec. 2013 – Access Layer Network Technologies using ProVision Software
HP Training - Dec. 2013 – iMC Essentials for Network Administrators
EMC Networker Training - Sept. 2013 (San Jose, Ca.) – Modules and Network Administration
Zenger Miller, Personal Performance/Facilitator Training (Extensive: Customer Service Training, Teambuilding, Diversity, and Problem Solving), Denton, Texas
Verbal and Public Communications Training, Texas
Achievements
Bilingual: Czech
Future Business Leaders of America Judge, FBLA, 2004-2013
Philander Smith University – Professional Development – MS Office Suite - Instructor, Arkansas, 08-10
Audio/Video General and Evening Recitals for the Music Department, 2008-2010
URSA Core Trainer, Professional Development – Instructor - UCA, 2006 –2010
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