Sales Customer Service
Resume:
LUIS G. DONATTI V.
EXPERIENCED SALES ENGINEER
(SALES REPRESENTATIVE, TECHNICAL SALES, TERRITORY MANAGER, SALES MANAGER)
With 14 years of experience in technical sales, industrial sales, technical support, marketing, logistic, customer support, purchasing, negotiation and sales management in different kind of markets . Trilingual
(Spanish, Italian, English), permanent resident (green card holder) and Chemical Engineer (Bachelor Degree. UC, Venezuela, 2001).
PROFESSIONAL EXPERIENCE:
IAM Trading Corporation – Orlando, Florida, USA
Import / Export Company
Sales, Purchaser and services Customer Manager (2014 - 2016) Attention to customers in Latin America, quotation, customer order processing, technical support, management of purchases from more than 70 vendors in USA, Europe and South America, cost analysis, and supervision of logistics process from receipt of the purchase order to delivery at the final destination
Obtaining parts supply agreement with Goodyear Venezuela.
Advanced negotiations for exclusive representation of American brands in Latin America.
Obtaining special pricing on many of the suppliers in USA.
Development of new website.
Grupo ERC – Valencia, Venezuela
Authorized distributor dock equipment and industrial doors (USA brands) National Sales Manager (2007 - 2014)
Technical support and Sales management (Dock Equipment and industrial doors, USA Brands like Kelley, Albany, Raynor doors, Chase doors and others), customer support, quotation, purchasing process with the suppliers, logistic and marketing management.
Increased historical annual sales by 66%.
Increased customer base in over 45%
Increased sales of industrial doors type of fast opening more than 50%
Development of new image and new website.
1226 W Grand Pkwy S #1037
Katy, TX 77494
**********@*****.***
SUMCICA C.A. – Valencia, Venezuela
Merck Chemical Division authorized distributor (North-West Region) North-West Sales Manager (2003 - 2007)
Technical Sales, customer technical support, logistic and marketing management.
Commercial development of the liquid Chromatography line.
Commercial developed of the Agricultural equipment line.
Developed three new international suppliers in one year, decreasing operational risk.
Supervised inks manufacturing from pigments and monochrome bases, chemical mixing, grinding, wiping solution supply and treatment with reverse osmosis filter process, manufacturing and installation of plates
(molds), rollers and blankets.
BOC Gases Venezuela. – Guacara, Venezuela
Gases production
National product specialist (2002 - 2003)
Strategic sales, technical support to the sales team, training to sales team, customer service.
Special gases training manual Elaboration.
Solution of quality claims in PDVSA (Cryogenic complex Jose-Anzoategui). Química Amtex S.A. – San Diego, Venezuela
Sodium Carboxymethyl Cellulose production and distribution National sales specialist (2001 - 2002)
Technical sales, development of new applications, marketing, logistic and customer service.
Developed of new application (mosquito repellents).
Marketing study for new raw materials.
Increased historical annual sales by 35%.
CORE STRENGTHS
Loyalty
Honesty
Knowledge of Latin
American market
Team Leadership
Supply chain
Export and import
knowledge
Studies of new markets
Team work
Ability to work under
pressure
Direct customer services
Problem solutions
Ability to negotiate with
customers and suppliers
Commiment to the goals
and agreements
Dynamic, enthusiastic
and positive
Microsoft office
Adaptability to new
markets, new products,
new territories and travel
Contact this candidate