Service Technician Project Manager

FORREST LOVE JR.

**** ** ** ****, ******* Beach, Florida 33064 C: 954-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Experienced in all aspects of Structured Cabling, Internet, Telephone, and Satellite systems

Certified BASA

Certified SBCA Installer

Certified SBCA NAS MFH2 Technology

Certified SBCA D2 Advantage

Customer-focused, analytically thinker, excellent diagnostic skills, excellent problem-solving abilities, exceptional attention to detail.

Natural leader, excellent communication skills.

WORK HISTORY

Service Technician, 08/2015 to Present.

Rauland Borg of Florida – Orlando FL.

Install and service nurse call code blue systems in hospitals and schools.

Install and service school intercom and clock systems.

Start up to completion oversight as lead technician.

Interpreted blueprints of electrical layouts and building plans during installations.

Field Service Technician, 03/2011 to 02/2015

Access Media 3 – Oak Brook, IL

Diagnosed and repaired hardware, software and system issues.

Evaluated and validated claims and submitted service reports to support claims.

Isolated faults in units and components.

I completed logs and reports according to established policies and procedures.

I tested copper and fiber cabling for termination.

Interpreted blueprints of electrical layouts and building plans during installations.

Installed cable support systems and prepared workstation outlets.

Installation and Service Technician, 01/2008 to 02/2011

People’s Choice Cable Inc. – Boynton Beach, FL

I resolved an average of 8 technical inquiries each day

I calibrated and monitored devices following installation.

Programmed and troubleshot devices following installation.

Surveyed site and recommended system-level hardware and software installations

I repaired malfunctioning system components.

I met deadlines and quotas for installations and repairs.

Project Manager, 01/1996 to 11/2007

United Cable Communication Inc. – Ft Lauderdale, FL

Coordinated the work of multiple contractors

Directed the work of 45 independent contractors

Established operational objectives and work plans and delegated assignments to subordinate managers

Directed all phases of projects

EDUCATION

High School Diploma:

Plantation High School - Plantation, FL

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