Engineer Customer Service

FAIZAN KHAN

**** * ******** ** *** ****, Tempe, AZ 85282 +1-602-***-**** ****.******@*****.***

PROFILE

Energetic manufacturing engineer; passionate about lean manufacturing, new product design and development, process improvement and quality management.

EDUCATION

M.S in Manufacturing Engineering, GPA 3.58 Anticipated Fall 2016

Arizona State University, Mesa, AZ

B.E in Metallurgy & Materials Engineering, GPA 3.28 Fall 2012

Dawood University of Engineering and Technology, Karachi, Pakistan

TECHNICAL SKILLS

Tools: Autodesk Inventor, Solid Works, Minitab, Arena.

Applications: MS Office.

PROJECTS EXPERIENCE

Inspection Tool Spring 2016

- Designed and fabricated an inspection tool for an innovative prosthetic feet manufacturing company.

Biking Aid System Fall 2015

- Designed and fabricated a device for biking which aids in bicycling experience.

PROFESSIONAL EXPERIENCE

Manufacturing Engineer-Intern at NMG Aerospace, Tempe, AZ May 2016- Present

-Designed and develop fixtures for machine shop and inspection to reduce time and cost using manufacturing tools like DFMA, FMEA and Poka-yoke.

-Facilitate continuous improvement events within the company.

-Level 1; Lean training certified from the company.

-Write and develop Work Instructions to standardize the work.

-Conduct experiments and inspections for new process implementation with an engineering report.

Sales Associate at Dillard’s, Mesa, AZ Nov 2013-Present

- Ranked, top 3 for sales volume in whole district. Improved customer service skills, increased sales by 20% then previous year, and have always met quota goals.

Q/A Associate at Amazon, Phoenix, AZ July 2013-Oct 2013

- Member of Q/A team, performed quality inspection on items before shipping.

Trainee Engineer at Aisha Steel Mills Ltd. Khi, PAK March 2012-May 2012

- Served as the member of production team in commissioning phase, learned problem solving, troubleshooting and launched the first product of the company.

Internee Engineer, Pakistan Steel Mills, Khi, PAK. Jan 2011-Feb 2011

- Gained experience in the following departments: cold rolling mill, steel making department, iron making department, maintenance & repair shop and material testing lab

OTHER SKILLS

Lean manufacturing

Six sigma methodology

Manufacturing simulation

Project management

Passionate for continuous improvement

Familiar with ISO 9001, AS9100, ASME.

Excellent verbal and written communication skills

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