Self Employed Technician

Russell Wall

**** * **** **. ***. *** Harlingen, TX 78550

Cell 956-***-**** Home 956-***-****

*******@*****.***

SUMMARY

More than 10 years in PC Networking, Troubleshooting, Desktop Support, Network Backup and Administration. Diagnose, reset and replace Wifi routers and wireless equipment.

COMPUTER SKILLS

Hardware

Workstation troubleshooting and installation

Familiar with Intel X86 machines 32 and 64 bit boards. BIOS and UEFI

Troubleshoot, diagnose routers and wifi signals

Software

Platforms Windows 3.11, 9x, 2000, ME, XP, Vista, Windows 7 Windows 8

Familiar Linux Debian/Unbuntu/Mint, Citrix, Novell, HTML, C++

EXPERIENCE

IT Technician

KForce Windows 7 Deployment

Image and install software for State employees

Ensure and implement Data backup and migration

Decommission old computers and deploy new workstations

Ensure correct asset tag from old to new computers

Transfer server Data to clients workstation

Remote Service Technician (RST)

Support.com (Comcast Tier II Support)

Diagnose wifi related problems

Step customers through modem resets

Verify or change customer modem/router settings as needed

Connect to customer computers via remote software to fix drivers

PC/Network Contractor

05-15 to Present

08-14 to 05-15

Self Employed

Primary responsibilities include test internet connections, repair or replace company workstations ensure networks connectivity with networked printers. Other duties assigned per contract.

Performed network rollover to new company server and software

Performed company backup, support and troubleshooting as needed

PC Technician

12-05 to 04-06

Best Buy (Pre-Geek Squad)

Test new PC systems for any defective parts

Install upgraded parts to customer systems

Troubleshoot systems and fix malfunctioning systems

Information Support Assistant

[Dates]

Texas State Technical College

Provided Support to IT lead to Campus computers and Network equipment

Reformat and Dual-Boot Operating Systems as needed for IT classes

Problem-solve network or PC related problems to workstations

Label workstation to Switch connections for accurate Network continuity

Assign Static IP addresses to Instructors, and DHCP for students

EDUCATION

Texas State Technical College

1-00 to 04-05

Harlingen, TX

AAS Network Information Management

COMPTIA A+ Certified

Diagnose, Troubleshoot and Support PC equipment. Run cabling from wall to wiring room. Network Administration. Assigning permissions. Add/Remove users and/or groups using Active Directory.

Trained in Microsoft office tools: Word, Excel, Outlook, and Power Point.

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