Customer Service Sales

David Jonathan Walls

Blacksburg, VA ***** * 540-***-**** **********@*****.***

Objective: Obtain a management position that would allow me to excel utilizing my previous management, sales and customer service experience.

Related Sales Employment History:

Phoenix Packaging, Dublin, VA

Plant Supervisor December 2014- Present

Managing, coordinating & training labor resources to exceed production standards . Coordinating inventory control and refining production processes to reduce shrinkage and improve efficiencies. Oversee company and GMP policies. Perform annual evaluations for facility.

Logistics Clerk October 2013-December 2014

Managing and coordinating resources from their arrival, storage and use throughout two production plants. Duties include customer service relations with the transportation industry, warehouse material handlers, office clerks and confirming orders thru Microsoft office and logistic proprietary software.

Vision Mobile, Radford, VA March 2010- January 2012

Sales & Customer Service Manager

Sales and Customer Service District Manager for NRV-four stores. Responsible for acquiring & retaining customers for regional cell phone provider. Other duties consisted of managing Radford & Wytheville sales distributorship, management of inventory levels, multilevel marketing and promotion campaigns. Also directly responsible for hiring, training & maintaining staff at multiple store locations.

Home Shopping Network, Roanoke, VA July 2008-April 2009

Customer Service & Sales Representative

Responsible for resolving a variety of customer service issues such as credit card billing concerns. Use of data management systems to resolve customer account issues. Excellent computer, verbal communication and telephone skills along with a strong customer service orientation

Echostar Communications, Christiansburg, VA May 2000- August 2004

Sales and Customer Service Supervisor

Oriented new customer service representatives (CSR) to daily routines and team policies. Served as a resource for team members that ensured the new employees were prepared to work independently following orientation. Other responsibilities included Quarterly and Yearly evaluations of CSR performance along with associated office support. Completed company management development training program.

Related Personal and Business Management Experiences:

Malleus Incorporated Oceanside New York

Owner - CEO January 1990- November 1999

Met with prospective new customers to present services to include bids, plans and designs. Recruited and trained over fifty personnel; including assistant managers, customer service staff working both full and part time positions. Supervising a staff of up to twenty-five. Responsible for performance evaluations, benefits and payroll administration.

Education: September 1987- June 1989

Nassau Community College; Garden City New York 11530 Business Coursework

Technical Skills:

Proficient use of Microsoft Office and the following customer service applications: Center Vu, Avaya, Kronos, CSG, Tecnekron, Seibel as well as other proprietary software’s.

References:

Warren King Executive Pastor 540-***-**** Ext 108

Shelia West Human Resources Manager 540-***-**** Ext 415

New River Community Action

Mitch Semones Dwelling Place Associate Pastor 540-***-****

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