Customer Service System Administrator

Daniel Espinoza 214-***-**** ***********@*****.***

Summary of Qualifications: Experienced and industry certified system administrator that has excellent communication, team-building, quantitative, and analytical skills

Work Experience

Farecompare, LP March 2014 – Present

System Administrator

Managed projects and coordinated with outside vendors to upgrade internal software, hardware, and networking equipment.

Setup, Secured and managed windows domain, supporting 175+ employees with laptops and 500+ Severs in Data Center

Setup and managed windows domain environment including local & remote backup, DRS, DRP, and hosted cloud solutions

Created budgets, hardware life cycle plans, asset management, implemented security standards, managed internal websites

Maintained all technology, server, desktop, networking equipment, and worked with 24x7 emergency response team

Managed helpdesk department responses, procedures, polices, issue tracking to support and train all employees.

Install and repair workstations including iMacs, MBPs, Laptops, A/V systems, VoIP systems, and all technical equipment

Linux system administrator duties including daily bash automation, managing users, applications, repairing hardware, etc.

Built and supported virtual machines using VMware vSphere with Hypervisor (Linux Ubuntu 12.04+, Windows XP-10)

Use Cloudera to support Hadoop cluster nodes and software including Yarn, flume, hdfs, hive, etc.

Transport, install, repair new and failed servers at Data Center to support 3 dev environments for internal developers

Setup and replaced server RAID Controllers, failed HDDs, NICs, RAM, CPU, and troubleshoot defective hardware

Created full-time coverage monitoring schedule to alert the live status of applications and hardware alerts via SMS

Created active alerts using SNMP traps, iDrac, Dell OME, and Dell Server Administrator to deploy updates to all servers

Designed LAN layout, installed/repaired network cables, switches, VoIP phones, IP cameras, A/V presentation systems

Monitored network traffic for WAPs/WAN and configured switch subnets, vLans, ports using SSH, telnet, and local serial

Asset management using 3-5-year life cycle; audited company inventory to track server location and document specifications

Managed door badge security system and setup recording IP Cameras for vendor and employee access

Argo Data Corp. June 2013 – March 2014

Software Support Analyst

Provided remote, proactive system monitoring and support to customers for vendor software issues

Used ticketing system to maintain and troubleshoot customer’s technical issues

Debugged software application issues using logs, traces and virtual environments

University of Texas at Pan American August 2010 – May 2013

Technology Support Technician – IT Support

Configured VPN network, video conferencing systems, and deployed software updates and OS upgrades

Developed an inventory database used for tracking IT assets and maintenance schedule

Administered department webpages and social media websites

Provided support to faculty and students in person and remotely with any technical software, hardware, and network issues

Education

The University of Texas-Dallas, Richardson, TX

Masters of Information Technology and Management (Graduation Date: May 2017)

The University of Texas-Pan American, Edinburg, TX

Bachelors of Business Administration in Computer Information Systems (Graduation Date: May 2013)

Certifications: CompTIA A+ CE certified (2011), Linux Professional Institution LPIC-1 certified (2015), SUSE certified Linux administrator (2015), Dell TechDirect Servers, Notebooks, Networking, and Desktops certified (2016)

Computer Skills

Operating Systems: Linux (Ubuntu, Red Hat, Fedora, etc.), Windows Server (2003-2012R2), and Apple OSX

Development Languages: Proficient in Bash scripting, BASH, PHP, JSON, HTML, PHP, CSS, XML

Networking: TCP/IP/UDP, VPN, SFTP, SSH, Telnet, SNMP/IMAP/POP3, VLAN setup, NAS & file sharing, LDAP, Dell & Cisco switch & router configuration

Database development & management: MySQL, SAS, SQL Data Tools, Access, RDBMs, Data & Process Modeling

Software: Active Directory, Domain Controllers, Domain Users and Group permissions, Windows Group Policy editor, LDAP authentication and integration, DNS binding updates, WSUS update server, DNS updates and binding with nsupdate, DHCP server, IIS web server, Apache server, NAS servers, Java, FTP/TFTP servers, FTP clients, PXE server/booting, Firmware Updates, enterprise Antivirus(Sophos), Wire Shark, Adobe Photoshop, Google apps,, MS Office, Visual Studio Analytics/AdWords, WordPress, etc.

Personal Skills: Excellent Customer Skills from 10 years of experience in customer service working with teams. Bilingual in both English and Spanish (speak, read, and write)

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