Project Manager Management

Rajesh Ramanna Shetty

Mobile: +1-647-***-****

E-Mail: ******.***@*****.***,

Project Manager (PMP, CSM, ITIL V3)

Strategic thinker experienced in planning, creating solutions and delivery of business solutions. Focused on managing multiple large highly complex, integrated, across LOBs, cost-effective and robust technology solutions in support of business growth complementing services outsourcing. Proficient in leading through transition and steady state phases achieving improvements in capability, quality and productivity.

Skills Expertise highlights

Expertise in projects from end-to-end project planning and implementation from scope management, to activity sequencing, risk analysis to quality management in adherence to set guidelines and norms and handling domains like Banking, Insurance, Telecom, Airline, and all kinds of Application Development and Support

Strategic & operational technology analysis and planning

IT solutions & delivery in core transformational initiatives.

Vendor management and Contract management.

Business case development & risk based decision support to executives using GRaCO(Global Risk and Compliance within IBM)

Organizational Change Management and leadership.

Setting up PMO and mentoring junior PMs.

IBM Accredited Advisory Project Manager, which means there has been proficiency in handling large complex projects and also giving back to the Project Management community by sharing knowledge and mentoring.

Deep business acumen understanding and delivering business benefits and build and manage relationships and trust with stakeholders

Lead the Offshore delivery teams in a Matrix organization managing around 25 to 30 resources

Working knowledge of being a Scrum Master.

Strong technical background for Banking and FI applications, with experience of almost 6 years.

Providing Consulting and professional services to teams in a cross-cultural environment.

Specialized in Business Continuity Management and Disaster Recovery Planning

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TECHNICAL SKILLS

Service Management Tools: ServiceNOW, BMC Remedy & CA Clarity

Methodologies: ITIL, PMBOK (Waterfall, Agile), SDLC

Application Servers: Web Logic, Apache, Tomcat.

Middleware: IBM Websphere, MQ Message Broker, Enterprise Service Bus, Microsoft Biztalk

Databases/Data Access: Oracle 8i/9i, MSSQL Server, DB2, MYSQL

Operating systems: Windows NT server 4.0/ 2000, Windows 95/98/2000, SCO-UNIX, AIX, SOLARIS, LINUX.

ORGANISATIONAL SCAN

Since Mar’16: Qlogitek as Sr. Project Manager

Managing Middleware and IT Security solution projects for government clients.

Lead the team of Business Analysts, Architects and Developers and supporting clients during the requirement phase.

Setting up governance models for PMO

Manage all aspects of Project Management and also set processes.

Account Management for managing multiple accounts and help in invoicing.

From Sep’15 to Feb’16: Wiznucleus Inc. as Sr. Project Manager

Managing tasks involved in Software Development of a niche Product for Critical Infrastructures like Oil and Gas, Thermal and Power Plants and Nuclear plants.

Liaising with Business Analysts and Developers and supporting clients during the requirement phase.

Helping with documentation and support during the asset discovery or Digital assessment.

Strategize in order to stay current in terms of the CIP (Critical Infrastructure Protection) compliance.

Leading the Offshore delivery team.

From Apr'09 to Sep’15, IBM, Project Manager

Managing enterprise-wide gamut of tasks involved in varied Projects & Program Management

Leading large-scaled highly complex strategic programs spanning across multiple LOBs valued over $5 Million+ encompassing operational and technology enhancements related to business process transformation, digitization and organizational change management. Accountable for primary relationship management with business and technology executives and ensuring successful outcome is the prime measure of success.

Ensuring programs are staffed with the right mix of people who exhibit the required perspectives, skills and behaviors

Leading all aspects of the project lifecycle working with matrix business, corporate and IT partners achieving desired business benefits. Experience in co-coordinating outsourced suppliers and vendors for migration of business applications and the supporting systems including shared services.

Leading, motivating, mentoring and coaching the project team in order to ensure subsidiary projects are achieving success

Supplying strategic input on operational and technical trends related to services and technology that support the overall business needs

Collaboratively working with SMEs to develop creative solutions and ensuring tangible scope pricing is suitable to meet business needs

Continuously improving project processes ensuring the best possible business outcome while complying with enterprise standards

Providing Accountable Executives with continued insight in the viability of the business case including costs, benefits input and KPIs

Negotiating contracts and agreements with vendor partners in consultation with sourcing and legal teams to ensure suitable terms

IT Project Management for one of the largest banks in the Nordic region working at the client location within the Bank; 2 Large Projects completed (Retail Banking and Bank BCP-DR Planning)

1.A large IT project for Retail Banking, Online Banking replacing legacy Applications. Upgrading the current Legacy Applications for the Retail customers to help Customer Loyalty and rewarding and hence improve user experience and increase the customer base. Also systems that were getting redundant and had to be migrated to live up to the erstwhile technologies. The project would change the front-end and hence the Retail customer user experience. The application was migrated to make it Virtualized and highly available application for Retail customers making it almost real-time. Online Banking, Treasury and also Payment Services like Wire-transfer, Market Risk and Credit Risk and governance around that.

2.Disaster Recovery testing and Implementation to comply with FSA(Financial Services Authority) regulations and making the systems resilient and falling in line with the larger BCP(Business Continuity Planning) strategy. Disaster Recovery planning of IT Systems using Business Impact assessment and working on 2 basic principle of RTO(Recovery Time Objective) and RPO (Recovery Point Objective). So basically building an overall solution to improve the IT Services and also improve onboarding of Applications and new services by bundling the IT Continuity as part of the Service offering and being on top of this risk assessment right from the start.

GIAMA (Global Identity Access Management Automation) projects, enterprise-wide.

This was an enterprise-wide Program internal to IBM to innovate the Identity Access Management for all of the IBM clients across North Americas. It was to implement the Primary Controls, Secondary Controls and Role based Access using the IBM developed tool. This tool would ease the compliance and governance around all types of user access ranging from System users, Application users and also Role-based users. The tool would also be useful to have single-sign-ons(SSO).

Network Security Projects for CIO Investment projects. This project was again an enterprise-wide project for all the clients in the LATAM (SSA - Spanish Speaking Americas) region. Enterprise wide Program worth $8MN. The program included around 12000 network devices including Layer 2 and Layer 3 Switches.

ECM (Enterprise Computing Model) Migration projects. These deliverables could be quick fix at code level or data-fixes. This was again an enterprise wide, multi-customer, cross LOBs, with around 800+ servers to be migrated as part of the CIO office initiative for IBM customers in NA and LATAM region.

Lead the offshore delivery team in a multi-cultural environment as Senior Project Manager.

Integrated Application Support as part of a Managed Service for Large Retail Client as a Senior Project Manager; Project Management for Integrated SAP Based Application Support including migration and support of Supply Chain Management Implementation project. Enabling Solution Designing Creating Statement of Work, Solution Implementation and Project /Program governance using tools like Clarity and Visio.

For one of the largest Telecom clients in Australia. The project dealt with carrying out IT project management for OSS-NSA(Operations Support System-Network Security Assurance) Network Management applications support Accountable for activities related to building and augmenting project for OSS-NSA (Customer Care and Billing support) space. Project extensively used tools like Rational Portfolio Manager and MS Project for Scheduling, governance and reporting Health of the project. I have mainly handled Windows and AIX Virtualization projects.

Providing consulting and professional services to the staff reporting in a matrix organization.

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Major Achievement: Received the ‘Hall of Fame’ reward from the Customer.

Jun'05-Mar'09: Tata Consultancy Services, Assistant Consultant

Overseeing several IT projects related to third party CRM end-to-end implementation, configuration management & environment management and application support for one of the largest insurance companies in the UK

Sage CRM development and implementation i.e., full SDLC lifecycle for developing and implementing CRM setup for TATA Capital (6 months).

IT Project Management for Diligenta (Onsite Peterborough, UK), fully owned subsidiary of TCS (6 months).

Environment/Configuration/Release and Deploy Management for RAC- Aviva(Scotland, UK) (15 months)

Release and deployment of Common Applications, Agresso, Siebel and CDW (Common Data warehouse) (Onsite Bristol, UK).

Environment Management for Common Applications and Release and Deployment and support for RAC Plc., U.K. (Onsite Bristol, UK) The project was based on conducting technical analysis & environment and configuration management Facilitating as Technical Analyst; performing functions pertaining to environment & configuration management.

Major Achievement: Promoted as Environment/Configuration Manager from System Analyst.

Feb'2005-May'2005: Atos Origin, UNIX Administrator

Remote Administration of UNIX Systems for around 50 servers.

Remote support for AIX Servers for clients in the North American continent, The project was related to System Administration (AIX Administration)

Nov'2003-Jan'2005: Wipro Infotech, Sr. System Administrator

Overseeing Data canter at Client location and more so to with UNIX Systems

Senior System Administrator for various clients working onsite over a period of 14 months. I am adept at managing the Unix Data Centre and also support Application administration.

Jun'2000-Oct'2003: WNS Global Services, as IM Executive

System Administration, Database Administration and Application Administration for clients Passenger Revenue Accounting Process

The project was related to System Administration (AIX Administration, Database and other Operating System’s like Windows and OS2) for remote support of Passenger Revenue Accounting for Airline.

EDUCATION

1998, Bachelor of Science (Physics), Mumbai University.

Professional Qualifications & Trainings:

Oct-2010 : PMP Certified in Oct-2010 and in good standing

Nov-2009: ITIL V3 Foundation

Oct-2014 : IBM Advisory(Experienced) Project Manager (WWPMM)

Mar-2010 : IBM Associate Project Manager (WWPMM)

July-2015 : Scrum Fundamentals Certified

July-2016 : Certified Scrum Master

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