Customer Service Manager

Jesenia Pena

Quincy, WA *****

Contact Email: ************@*****.***

Contact number: 509-***-****

Objective

I am seeking a position in an office setting where my skills can be further developed and utilized. Authorized to work in the US for any employer

WORK EXPERIENCE

Security Officer/Office Assistant

Pacific Security (Amway Nutrilite) - Quincy, WA - January 2016 to Present

Responsibilities Customer Service, Audits, and completing daily tours.

Inventory, Pay roll, Expense Reports, and working in other areas of the building

Security officer (same company as above different contract)

American Security - May 2015 to December 2015

I was in charge of doing patrols, doing monthly audits, and securing the area for our customers. I was also in charge of customer service.

Cosmetics Manager

Macy's - February 2014 to May 2015

I was in charge of scheduling staff, getting deliveries ready for customers. Receiving shipments. Organizing the area, and keeping it fully stocked during the day. I was also in charge of having the bank accounts up to date, and taking money down to the bank every day after closing.

Store Manager

Ephrata Senior Center - Ephrata, WA - March 2014 to February 2015

Responsibilities Did staff scheduling, handled the money that was going into the store account. Customer service.

Accomplishments Got more experience on running a business and management experience.

Bookkeeper/Secretary

All Smiles Dental - Moses Lake, WA - July 2010 to July 2013

Responsibilities Head of keeping everything up to date, Inventory, Customer Service.

Accomplishments I learned what it takes to run a business and got great management experience from working here.

EDUCATION

Associates in Arts

Big Bend Community College September 2010 to June 2012

High School Diploma

Quincy High School September 2006 to June 2010

SKILLS: Speak and write in Spanish and English, Great computer skills. (9 years)

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