Customer Service Computer Operator

Dennis Chan

***********@*******.***

To obtain a challenging position in the IT field.

WORK EXPERIENCE

Tony's Express Inc - Fontana, CA - 1998-09 - Present M.I.S. Dept.

1. Over 10 years IBM AS400 experience.

2. Provide technical and programming support for the transportation management software. Customize the software to meet all client requirements. Develop the EDI routines and Map to accurately download information for each client.

3. MS-Access to develop a PC based Employment System and Accounts Receivable system for Human resource Dept. and Accounting Dept.

4. User support and Troubleshooting.

AS400/RPG Programmer

Spring Technology Inc - Arcadia, CA - 1997-12 - 1998-08 5. S/36 system to Native AS/400 conversion and year 2000 conversion. System includes A/R, A/P, Sales / Purchase Order Processing and General Ledger modules. 6. Extensive experience of designing and implementation of Customer Order processing and Inventory Management systems.

Computer operator

New Century Empire Corp - Anaheim, CA - 1995-03 - 1997-11 Support customer service and billing system. Extensive experience in system analysis.Assuring daily operation. Design and maintain inventory control system for retailer, troubleshooting, user training, and client/ server administration.

EDUCATION

Master of Science in Computer Science

Azusa Pacific University

2000-06 - 2002-11

MT. San Antonio College

1996-09 - 1998-06

BS in Engineering

Dalian Marine University - Dalian, CN

1986-09 - 1990-07

ADDITIONAL INFORMATION

Skills Summary:

Language: RPG400, RPGIV/ILE, DB2, CL, Query400, VB Platform: IBM/AS400 and Window7.0

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