Customer Service Representative

Name:BEUGRE LOBA DENIS

Nationality: Ivorian

Birthdate Octorber 18th 1984

Address:filinvest land inc.one oasis-ortigas Rosario Pasig city-metro manila

Phone:09-27-86-07-649

E-mail :**********@*****.**

Status: Single

Visa:Permanent Resident

Work Experience

2016-2015:IBM,MANILA,PHILIPPINES

Customer Service Representative for Canada

Sales Transaction Services for Deal Facilities between IBM and Coustomer(Back Office)

-qualified sales opportunities a contract for High Volume or High Value and or Multi Brand opportunities for end to end service requests.

-Leads and supports the Bid Team in handling the development of an end to end deal.

-Submittion Contracts(Canadian and English) Handled

-Translate French Documents

2015-2014:ADITYA BIRLA MINACS MAKATI,MANILA,PHILIPPINES Customer Service Representative for MBNA/TORONTO DOMINIUM BANK(canada) Assist customers through INBOUNDS and OUTBOUNDS CALLS for

-Buying credit cards

-Solving problems with their credit cards

2010-2009:ORANGE TELECOM,IVORY-COAST

Customer Service Representative for ORANGE TELECOM(ivory-coast) assist customers through INBOUNDS and OUTBOUNGS CALLS for

-inform to customers about promotion of the sim card

-solving problems with their sim card

2010-2009:NATIONAL IDENTIFICATION OFFICE(ivory-coast) customer service representative,

assist customer for enrolment for VOTE

-incoming all information about person in computer Education

2013-2010: BACHELOR in COMPUTER APPLICATION-Indian School of Managenent and Engenering.India

2013-2010: POST-GRADUATE in Computer Sciences-NICT Computer Education in India,Bangalore

2006-2005: BACCALAUREAT SCIENTIFIC in French Language with honors, Lycée Sainte

Therese – Ivory Coast.

Equivalent to High School graduation with levels in Maths, Physics, Chemistry in French Language

Skills

-Ability to work independently

-Ability working with Microsoft Office Programs(Word, Excel, Power Point, Basic knowledge of HTML,Operating System, C/C++, Matlab, Internet Technologies).

-Ability to speak French,English and Spanish

-Positive work attitude in the group

HOBBIES

-Play football

-Installing Operating System

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