Project Manager Management

Alan B. Johnston

702-***-**** **********@*****.***

My passion is building long-term business relationships that benefit the company and their customers. My focus is providing business value through the Microsoft eco-system. I’m seeking a permanent position where I can add value and grow with the company. I am high-energy, very loyal and fun! Please consider my resume and contact me anytime.

PROJECT \ PROGRAM MANAGEMENT and BUSINESS DEVELOPMENT BACKGROUND

10+ years successful IT Project Management experience

15+ years successful Business Development experience

Leader in accounts opened, new business signed

Successful in up-sale\add-on business

Multiple Business Development Award Winner

Achieved $1 Billion revenue (3 yrs.) with managed national sales team (from inception/start)

Strong Presentation/people skills

Awarded Best Relationship Builder by multiple Channel Partners

Strong Brand creation and development skillset

Adept at identifying, developing, and executing Account Plans for revenue maximization

Consistently demonstrates chameleon-like, flexibility quality (comfortable dealing with ALL levels of involved resources)

TECHNICAL SKILLS

WAF – Web Application Firewall

PCI data, PCI Data Security Standard

Personal Identity Information (PII) Security

Compliance adherence

MS Office 365

SharePoint 2013

Lync 2010/2013 & Skype for Business

Exchange 2010/2013/2016

Project Professional 2013

MS Visual Studio

CA Clarity Project Management System

Open Workbench

Agile Project Management Methodology

Scrum Master

Remedy Ticketing System

ServiceNow

Project planning and analysis

Budgets & Expenses maintenance

Customer, vendor, and stakeholder interaction

Project tasks, scope, timeline, schedule, resources

SDLC

Microsoft Visual Studio

Business and functional requirements

RFPs and SOWs

Insourcing\Outsourcing of financial, capital, and human resources

Risk management and mitigation

Enterprise project deployment

Bill of Materials

Performance measures

Managed geographically and culturally distributed teams

Large-scale enterprise-level project management and analysis

RFP’s / SOW’s, Assessment/Due Diligence process

Customer Relationship Management (CRM)

Zachman Framework methodology

Microsoft Cloud Essentials Partner

Conversational Spanish

PROFESSIONAL EXPERIENCE

Webfortis – The CRM Experts November 2015 – December 31, 2015

IT Program Manager (Consultant)

Scrum Master and Project Manager for 2015 Microsoft Dynamics CRM upgrade and enhancement project for Venetian/Sands Expo Center.

Responsible for development, Quality Assurance for internal team, and communications with client teams.

Managed daily scrums (Agile 5D) all managed with Microsoft Visual Studio (Team Foundation Server).

Managed towards mid-December Go Live, acting as liaison for client and third party vendors/ integration, SharePoint migration, creation of DEV, QA, TRAIN, and PROD environments, data cleansing including de-dupe for the Sands Expo Center Sales Teams (approximately 300 seats).

Crescent Solutions Consulting September 2012 – September 2015

IT Project Consultant

Sands Corporation (8/15 – 9/15) - IT Project Manager (Consultant)

Managed TIBCO ‘middleware’ implementation. Project was de-funded after one month.

Caesars Entertainment, Inc. (11/13 – 7/15) - IT Program Manager (Consultant)

Managed ‘Back of House’ IT Projects ranging from new solution discovery, RFP, procurement, and implementation to core corporation legal, banking, Digital Data Security and accounting system modifications and enhancements.

Direct responsibility for vendor management, and project scope, schedule, and budget.

Responsible for development, system analysis, quality assurance, implementation, and deployment of TIBCO enterprise solution suite including sixty plus applications for all business verticals.

Answered directly for scope, schedule, and budget of total project.

Direct daily interaction with director, VP, and enterprise architecture teams, as well as development, systems analysis, business analysis, and quality assurance teams.

Managed new development efforts with agile methodology.

Upward reporting to management and PMO through waterfall methodology.

Program Manager for WAF – Web Application Firewall

oSecurity for PII and PCI data. PCI Data Security Standard (PCI DSS)

Security: Personal Identity Information (PII) Security, Notification and Confidentiality Policy

Financial Management and reporting

Open Work Bench System for Resource Management

Ariba Procurement System

Clarity Project Management

Agile and Waterfall methodologies

Remedy asset and ticketing system

Station Casinos (9/12 – 11/13) IT Program Manager (Consultant)

Managed software development project for creating a Remote Sports Wagering Kiosk for large Regional Gaming/Hospitality Corp.

Oversight and support of remote and onsite developers for complete SDLC from product creation to submission to GCB. Finite time and Material Project.

Creation of Project Charter, BRD, Capital Expense Request, White Paper and Project Plan

Agile development processes using Microsoft Visual Studio for Sprint planning and execution

Scrum Master for development and QA Teams

Creation of User Stories, and management of product Backlog

Liaison and Business Relationship Manager for Corporate and Consultant Development teams

Responsible for daily Scrum and Project Iteration plans and execution

Monitored Project Budget and resource requirements

Acted as liaison with outside vendors and third party business partners

Created and presented Product Demonstration Scripts specialized for internal and external stakeholders

Actively met with C-Level Stakeholders(12 key VP level) to define Business, Functional, and Technical Requirements

Extensive use of Microsoft Visual Studio with respect to Project Management; Sprint Monitoring, Agile methodology, Burn down monitoring & reporting

Project POC for multiple, simultaneous, enterprise projects

Project focus on remote wagering kiosk sign-up development using Windows 8, IE10, HAL, .Net, C#, and web socket technologies.

Successfully managed Project to completion with strict adherence to Statement of Work

Diamond Resorts International June 2011 - February 2013

IT Project Manager/Customer Relationship Manager (Consultant) (9/2012 – 2/2013)

Managed Team of eleven .NET/SQL/JavaScript Developers - Global Team Members – Migration of Enterprise Customer Management System

Created and coordinated teams in Southwest USA and Ukraine for large Global Hospitality Corporation.

oTeam consisted of Developers, Programmers, Technical Lead, and Business Analysts

oRelationship building with client CTO, QA team, and business heads

Responsible for client interface, team coordination and growth to meet client requirements.

Migration of reservation system from Atlas to Clarity operating system ensuring QA through rigorous testing program.

Monitoring, Sprint planning and scheduling of migration.

Strict regimen of Agile Process Planning, daily scrum mastering and daily ‘kick’ (bug) monitoring and Quality Assurance escalation as necessary.

Provided necessary guidance for team member allocation to address critical management priorities.

Project success led to $2M additional business.

IT Project Manager/Business Analyst (Consultant) (6/2011 – 1/2012)

SharePoint 2010 Project Management, Business Relationship Management and Business Analysis for large global hospitality company.

Created robust project plan with input from SharePoint Developer. Responsible for coordination and monitoring of project and Team activities including task allocation, scheduling, and monitoring Resource planning. Provided regular status updates to senior management on project progress

Requirements gathering, validation and documentation.

Designed high-level and detailed information wire frames (Web Parts) for Development.

Created scope documents and user stories. Presented the information architecture development to the client.

Provided usability and user interface design recommendations to design team based on customer input and requirements.

Conducted UAT and assist with usability test development, administration, evaluation, and reporting.

Provided End-user usability training.

Maintained, communicated, and presented project schedule, milestones, and risks.

Consistent Vendor Management (Managed Services)

Collaboration Solutions, Inc. February 2011 – Present

IT Engagement Manager (Consultant) (4/12 – 9/12)

Technical Project Manager on an O365 migration for large non-profit organization. Client is multi-location manufacturing and Distribution Company absorbing another company through a merger.

Provided planning and implementation guidelines for globally dispersed workforce.

oIncluded upgrade from office 2007 to office 2010, BES blackberry interface, and upgrade of OCS to Lync online. Responsibilities include creation of Technical Project plan for O365 migration, including training, communication, support, and post-migration service testing.

Provided Technical Project Management input on project RFP for enterprise Exchange migration from Exchange 2003 and 2007 to Exchange 2010 and O365.

Operations & Customer Relationship Manager-MS Cloud Services (2/11 – 6/11)

Created and managed Program/ Project Plans for customers wishing to migrate to Microsoft Collaboration Technologies including Exchange/Outlook, Lync/OCS, SharePoint 2010, Office 365 (Cloud Services), Web Apps.

Handled client and partner relationship building, project coordination management. Gathered requirements and completed Needs Analysis. Researched and analyzed products and services to meet and exceed customer requirements and expectations. Interacted with diverse client base. Solely responsible for interviewing clients, stakeholders, and partners to glean needed information quickly.

Provided project management and business analysis for Cloud Services Collaboration Environment for Wells Fargo Advisors

Facilitated interviews with stakeholders and employee-led focus groups. Tracked SOW deliverables including Requirement Definition, Vendor Analysis Trade Study, GAP Analysis, on site Vendor Product Demonstration, Cost/Benefit Analysis, and Strategic White Paper for 230k seat customer.

Leveraged experience in Services Industry to communicate technical solutions to non-technical users clarifying distinct differences in competitive solutions in the marketplace.

Presented best possible selection of vendor product for meeting and exceeding customer requirements. Articulated how Microsoft Lync and other MS products such as SharePoint, Exchange and Office 365 met and exceeded the client’s needs and requirements.

Created and presented effective presentations of technical solutions in understandable terminology and concepts.

Successfully developed and managed the implementation of the project plan for the new migrations

Facilitated customer focus meetings, project review meetings and all communications with customer stakeholders

Ensured all project deliverables met or exceeded customer expectations and quality requirements, on time and within budget parameters

Negotiated with vendor on training, licensing, and support

Created, managed, and enhanced account metrics

Managed employee training forecast and planning

Monitored the maintenance of all processes to ensure project continuity and success

Paladin Legal Services June 2007 – February 2011

Sr. Program Management/Financial Analyst

Built and managed channel partner relationships as a referral source for clients.

Educated and supported professional alliances such as CPA, CFP, Attorney Firms, and Real Estate Agencies on collaboration options for clients. Worked as a liaison to establish clear understanding and technical expectations.

Designed and implemented project for developing customer pipeline from zero that supported expansion into new markets

Managed IT upgrade project for upgrading messaging, web apps, Windows 7

Established credibility and solution-based outcomes for strategic partners and clients

Led creation of marketing collateral and social media efforts resulting in greater marketplace visibility

Assisted with website design and editing

Scheduled, organized, and presented educational symposiums for partners and clients

Created strategic and efficient plan of action for each client

Built, trained, and supported effective teams and provided consistent team leadership

Tracked action plans ensuring error free and quality customer support

EDUCATION

Bachelor of Science in Operations & Systems Management

INDIANA UNIVERSITY

TRAINING

IT PMP Candidate 2015

ITIL Foundation

Office 365 in-depth workshop at Microsoft. Business Value Training.

Microsoft Office suite + MS Project and Visio

Nevada Gaming License

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