Administrative Assistant
Resume:
HEATHER WILLIAMS
**** ***** **., ***** ********, SC 29466 C: 559-***-**** *****************@*****.***
OBJECTIVE OVERVIEW
College graduate with extensive experience as a receptionist and in customer support looking for a position as an administrative assistant.
HIGHLIGHTS
Strong interpersonal skills
4+ years of customer support experience
Knowledgeable in MS Office
Administrative support
Highly organized and motivated
Comfortable with multi-line phone systems
EDUCATION
08/2010 to 12/2012 Associate of the Arts: History
College of Southern Nevada Las Vegas, NV
3.9 GPA
Phi Theta Kappa Honor Society member
WORK EXPERIENCE
09/2013 to 05/2015 Desk Staff
Tutorial Services at College of Southern Nevada Las Vegas
Managed front desk area, including responding to telephone and in-person information requests and greeting visitors.
Responsible for reminding students of their upcoming appointments and making sure both students and tutors were present for their scheduled meet-ups.
Setting up appointments for students when requested.
Collecting and entering data regarding results from appointments.
Assisted with student outreach and speaking with students about tutorial services.
Kept the tutorial services room clean.
06/2013 to 05/2015 Tutor
Tutorial Services at College of Southern Nevada Las Vegas, NV
Assisted students with issues they had regarding school work.
Provided students with tips and suggestions with how to use reading comprehension and critical thinking.
Taught different writing techniques and research skills.
Skilled in utilizing various methods to adapt to the needs of the student regarding assignment understanding.
01/2009 to 05/2010 Customer Service Representative
Alorica, Inc. Clovis, CA
Received calls from customers who purchased our clients’ consumer electronic products and answered questions they may have.
Went through in depth troubleshooting techniques to try to ascertain customer problems and then go through measures to solve them.
Worked as a mediator between customer and manufacturer dealing with repairs and warranty issues.
Required to document each case with detailed notes in designated programs used by our clients.
ADDITIONAL WORK EXPERIENCE
09/2012 to 12/2012 Nevada State Museum
Intern Las Vegas, NV
Cataloged and organize collections donated to the museum and entered them into both the museum's analog and digital systems.
REFERENCES
Shellie Keller
Director
Centers for Academic Success at College of Southern Nevada
*******.******@***.***
Dr. Melodye Lehnerer, CSP
Professor of Sociology, College of Southern Nevada
*******.********@***.***
Lisa Bodiford
Office Manager
Charleston Pediatric Dentistry
Contact this candidate