Customer Service Data Entry

Baron K. Hardy

***** *. ******* ****** **.

Surprise, Arizona 85379

Cell: 623-***-****

Email: ************@*****.***

Objective: To obtain gainful employment with a company that prides itself on quality control and excellence.

Experience:

Maintained and upgraded computers for consumers and local churches. Installed and harden operating systems such as; Windows XP, Windows Vista, Windows 7, Windows 8/8.1/10. Created groups, and individual accounts. Installed and configured various email accounts. Installed, configured and maintained various name brand printers. Configured and troubleshot mobile devices. Installed and configured networking devices such as computers, printers and mobile devices on Local Area Networks. Installed and maintained LANs for Small Offices and Home Offices. Installed and configured MS Office suites (Office 2003 - Office 365). Proficient in the virtual environment (VMWare and Oracle Virtual Box) and with Windows Servers 2008 and 2012 R2. Proficient in Active Directory and with assigning CA’s. Experienced in Cloud Computing and Cloud Management. Installed and maintained various third party software and applications. Trained end users on the use of all software. Built and upgraded computers to meet various computing expectations and standards to include but not limited to, audio and video stations, graphic workstations and gaming systems. Performed laptop and tablet maintenance. Provided customer support via telephone and on-site. Am also a US Veteran.

Education: Pima Community College: Business Computer Applications

Canyon State Institute: CompTIA A+ & CompTIA Network+ Certifications (studying for my CompTIA Security+ Certification)

Self Employed: 08/2009 - Present

Computer Repair IT Technician

Build and repair computers for consumers and church members

Maintain LAN’s for local churches

Provide limited phone support to customers

Setup and create PowerPoint presentations

Set up audio/video

Things N Things, LLC: 01/2005 - 07/2009

Computer Technician/System Builder

Repaired computers, and laptops

Managed store and ordered office supplies

Built & Rebuilt computers

Set up audio/video

Swift Transportation: 08/2004 - 01/2005

Data Entry Clerk

Filed titles, plates & miscellaneous truck information on a database

Utilized Excel, AS400 Database, and Lotus Notes

FEMA: 04/2004 - 08/2004

Customer Service Representative

Registered Hurricane Disaster Victims/Federal Government Assistance

Answered incoming calls regarding funds for funding assistance

References upon Request

Contact this candidate