Customer Service Engineer

Grant Benoit

*** ******** **.

CARLISLE PA *****

Cell: 603-***-****

********@*****.***

LinkedIn Profile

Skills

Hardware: PC Hardware install & Repair, Printers, Rack Installation and Network Cabling.

Cisco Routers, Domestic Routers, Switches/Hubs, UPS Batteries, PDUs and Terminal Servers.

Software/OS: Windows OS(All), Active Directory and Server 2003, Ubuntu, Microsoft Office, Microsoft Visio, Remote Desktop, Team Viewer, WebEx, Zoho, Real VNC, FTP Client/Server, Anti-Virus, Spam/Spyware, Firewalls, SNMPc, Orion, Data Recovery, Data Backup, Hard Drive Mirroring, Raid Arrays, Adobe Photoshop, Daemon Tools, VMware, Citrix, Epic and Reflections.

Networking: LAN, WAN, TCP/IP, VPN, DHCP, DNS, UDP, SNMP, QoS, VLAN, eBGP, OSPF, NHRP, IPsec, GRE, Multicasting, ATM, PPP, MPLS, Various Network Topologies, Subnet Structuring and Bridging.

Education

2000-2004 Plymouth State University, Plymouth, NH

Bachelor’s Degree in Information and Technology with a General Math Minor.

Employment

Elliot Hospital, Manchester, NH

2014 –Present Epic Tier II Support Analyst

Adjusting Epic security for Transfers and Security requests, both Inpatient and Outpatient.

Using Epic test environments to determine missing access and cause of user’s problems.

Researching Order transmittal issues dealing with RX and other document printing.

Working with Inpatient and Outpatient Analysts to learn how to fix issues beyond my training.

2012 –2014 Customer Service and Desktop Support Rep.

Working End-users support for PC issues and quickly resolving them. Keeping IT Administrator aware of larger issues and paging on call staff for various departments.

Multitasking between day to day procedures and PC/Thin Client setup for Hospital Upgrades to be deployed. Dismantling old equipment for donation/destruction.

Von Technologies, NH and VT

2012 (Contract) Field Engineer

Contracted to do IOS upgrades, hardware upgrades, network troubleshooting, cabling, rack mounting and customer site testing.

Roberts Communications Network, LLC, Plymouth, NH

2008- 2012 Network Engineer

Maintaining a 99% uptime MPLS and VPN network for the Greyhound and Thoroughbred racing industry. Configuring and troubleshooting issues with Cisco equipment, traveling to sites when hands on is necessary, upgrading equipment and circuits to meet site/contract requirements, configuring equipment, sending purchase orders, asset tagging equipment, actively keeping backups of router configurations, documenting failover procedures for the NOC Technicians and being on-call if they required further assistance.

2005-2007 Network Operations Center Technician

Helping End-user install software codec for video and troubleshooting Network issues.

Grant Benoit

250 Franklin St.

CARLISLE PA 17013

Cell: 603-***-****

********@*****.***

LinkedIn Profile

References

Name: Title/Company: Phone #:

Randy White Applications Support Analyst II, Elliot Hospital 603-***-****

Ed Prunier Business Analyst Document Mgt, Elliot Hospital 603-***-****

Daryl Saunders Network Engineer, RMON Networks, Inc. 603-***-****

Cliff Cutter Network Tech, Bay Ring 603-***-****

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