Service Manager
Resume:
Joseph S. Gardner
Easton, MD ***01
443-***-**** – *****************@*****.***
EDUCATION
Bachelor of Business Administration with a concentration in Hospitality Management
Marymount University - Arlington,Virginia. May 2015
Saints Peter and Paul High School - Easton, Maryland. May 2011
WORK EXPERIENCE
Bald Peak Colony Club, Moultonborough, New Hampshire May 2016 – Present
The Turn Associate
Ocean Reef Club, Key Largo, Florida November 2015 – May 2016
Private Dinning Associate
Setting up room service food trays for deliveries
Run room service deliveries in the hotel as well as the houses on property
Able to use Micros software
Able to drive heated and refrigerator trucks
Assist in stocking products for deliveries
Take room service orders on the phone
Communicate to the kitchen of any product ordering
Responsible for deliveries and setting amenities in rooms
Bald Peak Colony Club, Moultonborough, New Hampshire May 2015 – October 2015
Management Training Intern
Attend regular weekly intern meetings with the general manager, which includes touring three other country clubs around the region and an overview of every BPCC department
Tend the “19th Hole Bar” and serve cocktails throughout the property
Run and bus tables during meal service and special events
Plan and organize the annual BPCC Carnival
Assist with set up and breakdown for weddings and other special events
The Liberty Tavern/North Side Social, Arlington, Virginia January 2015 – April 2015
Intern
Scheduled reservations online and developed knowledge of POS system and reservations system
Shadowed restaurant owner, head chef, and floor managers
Assisted in kitchen food prep and baking
Participated in food tastings for quality assurance
Worked as server and cashier at coffee and wine bar
The Talbot Country Club, Easton, Maryland
Assistant Manager, Snack Bar May – August 2014
Snack Bar Attendant May – August 2012 & 2013
Served members and guests at full service pool side snack bar
Supervised staff, opened and closed facility, stocked and maintained inventory
Tended bar, assisted chef with food prep, and ran poolside beverage, meal and snack service
Provided superior service and hospitality to members and guests while maintaining a positive, team-oriented environment
Assisted with creating new menus and promotions and directing special events
Marymount University Swim School, Arlington, Virginia September 2011- May 2015
Developmental Coach
Coached children ages 7 to 12 in beginning competitive swimming
Taught stroke techniques and participated in creating a positive atmosphere to build confidence and promote youth aquatics
The Masthead at Pier Street, Oxford, Maryland April 2009 - August 2011
Table Server
Waited tables, assisted with food prep and cleaned stations
ACTIVITIES/SERVICES PROJECTS
Student Athletic Advisory Committee (SAAC) 2013- 2015
Marymount University Saints Swim Team 2011 – present; MVP 2013 & 2014
Marymount University Association for Campus Events – Film Chair 2012/2013; 2013/2014
Voyage to Utopia 2012 - Marymount Charity Fashion Show Volunteer
Marymount University Global Charity Project 2011 - 2012
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