Customer Service Medical

Dawn L Holthues

**** ***** ***., *******, ** ****9 951-***-****

************@***.***

Objective

To obtain a full or part-time position, in the medical field, where I can utilize my skills, education and experience.

Ability Summary

More than 20 years customer service experience in various fields

Ability to interact effectively with individuals of all levels, over the phone and in person

Knowledge of medical billing, appointment scheduling, and filing

Experience with copiers, printers, fax machines, Microsoft Office programs, Outlook, and Medi-soft

Ability to work well under pressure and remain calm

Organizational skills, detail oriented, and Multi-tasker

Ability to properly identify patients to perform venipuncture and dermal punctures

Cash handling, credit card processing

Education and Training

06/2011 Moreno Valley College Associate's Degree Medical Assisting

06/2010 Moreno Valley College Certificate Phlebotomy

06/2008 Colton Redlands Yucaipa ROP Certificate Medical Billing and Coding

Graduated with distinction, 3.4 GPA

Occupational Licenses & Certificates

CPT 1, Exp. 06/2018

BLS CPR Certified, Exp. 09/2016

Employment History

*Phlebotomist, MA, Medical Records

Epic Management LP, Beaver Medical Group, Redlands, CA

Read requisition forms, properly chose tubes per Care 360 or Lab Corp programs, properly identify patients per Beaver policy, withdraw blood efficiently and accurately from patients by means of venipuncture or skin puncture. The ability to process a high volume of patient requisitions with accuracy; Maintain a professional confident image at all times when interacting with medical staff and other clinic or support personnel; deal regularly with patients and other visitors. Room patients, record history, and vitals, run strep test and urine test. Experience with EMR. Answer multiline phone system, transfer calls, collect, sort and scan records for indexing.

*Crew Member

Little Caesars Pizza, Redlands, CA

Shape dough, prep for pizza, and bread, dress pizza for baking, remove food from oven, package for sale, answer phones, take specialty orders, accept cash and process credit cards, perform customer service.

*Phlebotomy Clinical Training

Riverside County Regional Medical Center, Moreno Valley, CA

Read requisition forms, choose proper tubes for tests requested, properly identify patient, and perform phlebotomy through Evacuated Tube System, Winged Infusion kits, and Derma punctures, proper labeling of tubes, record draw information on lab forms, check specimens into lab.

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