Technical Support System Administrator

William Wai Ho Chan

Richmond Hill, Ontario

****************@*****.*** Phone #905-***-**** ww.linkedin.com/in/williamwaihochan

System Administrator

Manage Microsoft Servers & Linux Systems Integrate Technology Solutions that Improve Productivity

Over 10 yrs of experience in technical support for end user support fixing laptops & desktops. And have 7 years of system administrator role managing Microsoft Windows server, and Linux (Red hat) with some AIX experience. I manage and support Symantec Endpoint Protection manager server. I have done project work for

Identify root-cause analysis, ensure all servers meet company security guidelines, understand and follow company process, enthusiastic of new technology advancement and automation, and always trying to achieve technology automation. I have a strong sense of team work, quick learner, and can work under minimum supervision.

Expertise in:

- Server build of Microsoft Windows platforms

- Asset management

- Server build on IBM blade systems

- Problem determination & root-cause analysis

- Virtualization

- Managing Linux systems

Skills Certification

Comptia Certification: A+, Apr 2000

Comptia Certification: Network + May 2001

Comptia Certification: Linux+, Sept 2002

Microsoft Certified System Administrator ( MCSA ) June 2003

Linux Institute Professional: Aug 2016

Professional Experience

IBM, North York, Ontario 2010 - 2016

System Administrator, Manage delivery services

Virtualized multiple Windows 2012 and 2008 Enterprise servers, used VMware ESX Server. Developed architecture for VMware ESX environment (High Availability, SAN and vCenter).

Created and cloned additional VMs, adhering to company requirements.

Installed and configured Windows Server 2008 and R2, meeting customer specification guidelines and complying with company security policies.

Managed server roles and features, installing necessary features according to customer’s documented technical specifications.

Deployed Images, using Windows Deployment Services.

Configured IPv6 Addressing, migrating from IPv4 to IPv6.

Configured Windows 2008 Sever Core, Dynamic Host Configuration Protocol (DHCP) and Dynamic Naming Service (DNS), Windows Firewall, and Wireless Networks, Network Policy Server, Remote Access, Group Policy Preferences, Repository for Linux, DHCP Scopes, DHCP Options, and managed DHCP Database, customizing to

William Wai Ho Chan ****************@*****.*** PAGE TWO

customer specification and adhering to company security policy, prohibiting unauthorized access and preventing vulnerabilities from intrusion attacks.

Installed Domain Controllers for customer accounts, needing file servers.

Managed Active Directory Domain Services, file manger, configured Active Directory Domain Services Auditing, monitoring and maintaining services.

Planned and configured IPv4, giving customer secure access to servers which prevented unauthorized access

Managed File Types on Network Storage, controlling and monitoring Network Storage.

Recovered Network Data with Shadow Copies, Network Data and Servers with Windows Server Backup, ensuring data integrity.

Monitored Windows Server 2008/ R2 Network Infrastructure Servers, reporting problems.

Administered Linux and AIX, keeping systems running.

Managed Symantec Endpoint Protection servers, providing centralize anti-virus server and push definitions to customer servers providing virus protection.

Technical Support IBM Software Lab 2001 - 2009

End-user support for Company at software lab, serviced laptops and desktops for end-user on day-to-day operations.

Provided end-user support, educating users on different laptop tools.

Repaired laptops and desktops on hardware level and software, troubleshooting issues to resolution.

Tested different imaging software, enhancing laptop deployment.

Tested different versions of Microsoft windows platform with different languages for software testing and tested various Linux distributions, giving developers ability to test products in different types of languages for customers across the globe.

Met target service level agreement, ensuring problem fixed within appropriate time.

Security checked all laptops, ensuring no misuse of company laptops.

Configured wireless and virtual private network (VPN), allowing users to have flexibility to work anywhere in public areas and accessing company private sites.

Backed-up and restored end-users laptop, providing exceptional end-user service.

Education / Professional Development

Bachelor degree of Sociology (BA), University of Saskatchewan, Saskatoon, SK - 1995

Computer Technology Diploma, CDI College of Business and Technology, Saskatoon, SK - 1990

Microsoft Certified System Administrator,

North American College of Business & information Technology - 2003

Network Technical Program, Centennial College - 2004

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