Desktop Support Software

************@*****.*** 813-***-****

TECHNICAL SUMMARY

Hardware: desktops, laptops, printers, peripherals

Operating Systems:

Windows Server 2000 – 2003 - 2008, Windows NT – 95 -98 -2000 –XP – Vista – Windows 7, Windows 8

Networking:

Cisco Routers, Troubleshoot / diagnosis network connectivity issues, TCP/IP, Subnet, VLANS, and VPN

CERTIFICATIONS

Comp TIA A+

PROFESSIONAL EXPERIENCE

Apex Systems\Dell\Coca Cola, Tampa, FL Desktop Support 12/2014 to 4/2015 Migration, Deployment, SCCM, Helpdesk Support Break Fix

WGD Computer Repairs, Tampa, FL 2/2010 to Present

On site computer repairs for residential clients (on call)

SEJOYT INC, Tampa, FL 4/2012 to 9/2014 Field Technician PC Support Contractor (On Call)

Installed, and configured Windows (XP, VISTA, 7, and 8)

Provided hardware / software support for PC’s

Provided break / fix component level repairs for desktops, laptops, and printers

Imaged PC’s utilizing Norton Ghost

Set up network and maintained computers and printers etc set up routers

Capital One, Tampa, FL 2/2014 to 9/2014

Desktop Support-(Contract)

Migration XP to 7 software

Installs/set ups of desktops and laptops

Replaced hard drives, cd drives, motherboards diagnosis and replaced hardware

Data wipe and Data transfers

Imaging : USB

Quest Diagnostics, (through Randstad), Tampa, FL 11/ 2013 to 2/2014

Desktop Support - (Contract)

Migration XP to 7 software

Installs/set ups of desktops and laptops

Replaced hard drives, cd drives, motherboards diagnosis and replaced hardware

Data wipe and Data transfers

Imaging : USB

Supervisor of Elections Department Hillsborough County, (through Staffex) Tampa FL 6/2010 to 9/2013

I.T. Support (Contract)

Provided hardware / software support for desktops, laptops and printers for 50 internal users. In addition during elections would support 15 external locations.

Florida Hospital (through SRG), Tampa, FL 5/2011 to 1/2012

Desktop Support (Evenings)

Deployment of Computers switched the system to Windows 7

Metropolitan Ministries, Tampa, FL 9/2009 to 6/2011

College Work Study Program

PC Support Tech Installed, and configured Windows (XP, VISTA, 7, and 8)

Provided hardware / software support for PC’s

EDUCATION

Brewster Technical Center, Tampa FL

Technical Diploma awarded- PC Support June 2011

AWARDS

National Technical Honors Society Academics Honors

MEMBERSHIPS

National Technical Honors Society Southern Association of Colleges and Schools

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