Engineer Customer
Resume:
YUSUF, BUKOLA RUKAYAT
Ayobo, Lagos State.
NETWORK/SUPPORT ENGINEER Tel: 080********
E: ************@*****.***
PERSONAL SUMMARY
AREAS OF EXPERTISE
CAREER HISTORY
With an extensive 4 years background in the ICT sector, I am currently seeking to work as a Network/Support Engineer with established Company/Organization with need for a proficient and experienced IT/Network Manager. I am hard working, focused and willing to take active part in contributing positively towards the growth of the organization/company.
IT Technical Skills Teamwork Driven
IT Support Skills
IT Sales Skills Performance Driven
Computer Networking Skills Resourceful
Customer/Client Relation Result Driven
Proactive
IT EXECUTIVE
Westown Hotels Ikeja Lagos
January 2015 - Present
A Four-Star Hotel and Hospitality industry with high standards and competent infrastructures and resources.
Duties:
Managed all IT infrastructures alone under no supervision.
Maintain critically all implemented Security in the Network Infrastructure
Handled IT Maintenance in all 83 Guest rooms, more than 20 Staff offices, Restaurants, Poolside, Bars, Car parks, Banquet Halls, Gym and Security units across the premises.
Maintained and resolve all issues related to Hospitality applications such as Micros, Opera, Kaba and more.
Maintained and resolve all issues related to the network on all enabled network devices for both guest and staffs on either LAN or Wi-Fi
Maintained and resolve issues related to Intercom, Radio and all communication means within and outside the Organization.
Attend to all guests with any IT related issues and sure customer satisfaction.
Handle Customer feedback surveys, online marketing, social media improvements introducing new age and cost effective solutions to improve service delivery generally.
Resolve all issues related to Hardware e.g PCs, Laptops, Printers, Network devices and so on.
PRE-SALES ENGINEER
Telvida Int`l Systems Limited
February 2014 – December 2014
Company is specialized in Unified Communications (Video, Voice and Content) with Technical Expertise
Duties:
Pre-Sales Engineer for Unified Communication(UC) Solutions
Interface with Client/Customer at initial point of contact
Document Technical details of Client/Customer
Recommend solutions that best fit Client/Customer`s need and request
Follow up with Client/Customer to ensure results are achieved
Engage with Client/Customer on phone call and physically (when required).
IT SUPPORT ENGINEER
Soarserve Technologies Limited
January 2013 –February 2014
Company is specialized in IT Support and Consultancy Services Duties:
Installing and configuring computer hardware operating systems and Applications.
Monitoring and maintaining computer hosts, servers and networks.
Troubleshooting system and network problems, diagnosing and resolving hardware/software faults.
Replacing hardware parts as required and conducting electrical safety checks on computer equipment.
Supporting the roll-out of new applications, testing and evaluating
Executing tasks to ensure achieved result in the IT Department NATIONAL YOUTH SERVICE CORP (NYSC)
Department of Works, Ibadan S/W LGA
November 2012
Duties:
National Youth Service Corp
STUDENT INDUSTRIAL WORK EXPERIENCE SCHEME (SIWES)
Soarserve Technologies Limited
June 2011 –October 2011
Duties:
SIWES Trainee
INDUSTRIAL ATTACHMENT TRAINING (IT)
Airline Services and Logistics EPZE
Nov 2007 –Nov 2008
Duties:
Computer installation and configuration and system maintenance.
Run network maintenance and resolving issues relating to printing
and host connectivity on Wi-Fi/LAN.
Handle proper documentation and keeping records related to IT
KEY
INFRASTRUCTURAL
COMPETENCIES
ACADEMIC
QUALIFICATIONS
AREA OF PROFESSIONAL ABILITIES
WANs LANs and WLAN, VOIP
IP Telephony Structural Environment
Video Conferencing Structural Environment
Routers, Switches & Wi-fi devices (Connectivity, Configurations and Troubleshooting)
Virtual host environments (Installation and Support)
Windows Server, Windows OS and Linux
Cisco Network Infrastructure
Microsoft Lnyc system and Database Infrastructure
Polycom Infrastructure
Avaya Infrastructure
Hospitality Infrastructures (including Micros, Opera, Kaba and much more).
UNIVERSITY OF ILORIN, ILORIN - 2008 –2012
BSc. (Hons) Physics
2nd Class Lower Division
RUFUS GIWA POLYTECHNIC, OWO - 2004 –2007
National Diploma (ND) Lower Class
Elect/Elect Engineering
ANSAR-UL-ISLAM SEC SCH, KWARA STATE - 1996 –2002
SSCE Certificate (WAEC) Passed
SSCE Certificate (NECO) Passed
REFEREES
Mr. Amoo M.O.
Group Quality
Manager / Guardian
Address : Fidson
Healthcare Plc, 268
Ikorodu road, Obanikoro,
Lagos State
Tel:
Email:
************@******.***
Mr. Nasir Faruk
Lecturer / Lecturer
Address: Dept of Telecoms,
Faculty of CIS, University of
Ilorin, Ilorin, Kwara state
Tel: 080********
Email:
*****.*@********.***.**
Contact this candidate