Customer Service Data Entry

HOANG DUONG

**** *. **** ***

Anaheim, CA *****

714-***-****

**************@*****.***

Summary

Proficient in Microsoft Word and type 30 WPM. Analytical, attentive to detail, and follows protocol. Fluent in English and Vietnamese. I am seeking a position that would allow me to utilize my experience and skills.

Employment History

Assembler, Medtronic Medical Company, Irvine, CA (05/2015 – 12/2015)

• Cut and loading braid into temp sheath (Certified)

• Making Shield Braid (Training)

• Cut and Loading Shield Braid (chemical braid) into temp sheath (Training)

• Cut, Trim, Built and Heat DPS wings (Training)

• Solder Restrain and DPS wings on wire (Training)

Customer Representative, IFOSS INC. Garden Grove, CA (06/2013-05/2015)

• Answer phones and solve customer challenges

• Filed documents in appropriate order

• Data entry records and customer information

• Quickly and effectively solve customer challenges

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service

• Friendly and professional when dealing with the public

• Maintain composure during fast-paced hectic situations

CNC Set-up, Cummings Aerospace, Fullerton, CA (10/2008-05/2013)

• Program, setup and operate CNC lathes and mills

• Basic knowledge of blueprint reading

• Maintain composure during fast-paced hectic situations

Education

NTMA Training Centers of Southern California

• CNC Machining 1 (June 2008)

I'm working at HQ MACHINE now

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