Customer Service High School
Resume:
Ryan Welch
Spring, Texas, *7386
*** – 992 – 6003 (cell)
******@*****.***
Objective: To obtain employment on a part time basis and to provide value to both your organization and all of your valued customers.
Qualifications Summary:
Ability to write clear, comprehensive and grammatically correct documents.
Demonstrated skill in managing change and maintaining flexibility in a variety of challenging environments.
Ability to act professional and maintain a high regard to customers.
Experience in using the library and the internet to locate and retrieve valuable information for academic projects.
Ability to work in diverse teams and to communicate well with others.
Ability to lead others to successfully completing academic projects.
Demonstrated ability to effectively manage time to complete tasks as assigned.
Experience in performing cause and effect analysis to reduce process variation.
Intermediate Spanish language skills.
Ability to safely operate motor vehicles and company equipment.
Intermediate to advanced computer skills.
Participated on numerous sports teams and successfully demonstrated the ability to be a dedicated team player.
Able to speak publically and interact with large diverse groups.
Performed numerous tasks that required very hard work in adverse environmental conditions.
Proven ability to perform tasks in a safe manner.
Ability to confidently talk one on one.
Work Experience:
Aug. 16th, 2014-Aug. 25th, 2015 Court Monitor/Court Lead
1)SkyZone Indoor Trampoline Park, Spring, TX
Assigned Tasks:
Give all guests that enter a 200 word long verbal speech explaining the rules.
Monitor courts closely and correct anyone who didn’t follow the rules.
Interacted with guests by asking and answering questions, starting conversations, and help them feel welcome to the establishment.
Used walkie-talkies to communicate with various employees located throughout the building.
Responded to first aid calls.
Refereed both dodgeball and basketball games.
Maintained a clean and safe environment by vacuuming, sweeping, and dusting underneath courts.
Maintained safety for guests by replacing faulty springs, torn trampolines, or any other equipment in need of repair.
Cleaned the restrooms as needed.
Dec.15th, 2015 – June 10th, 2016 Cart Staff/Valet Attendant/Range Management
2)Golf Trails of The Woodlands, The Woodlands, TX
Assigned Tasks:
Individually wash 160 full size golf carts by hand using a hose and towels.
During early morning hours, park 20 carts in the staging area for use by the guests.
Maintain a line of 20 golf carts at all times by parking carts as needed.
At the end of the day, park all 160 carts in order from 1-160 inside of the cart barn.
Clean the area around the cart barn and clean/report any visible faults throughout the golf course.
Drive members and guests to their vehicles throughout the parking lots.
Help guests put luggage and or golf bags into their vehicle.
Operate a workhorse golf vehicle and collect all of the balls on the golf range.
Clean and separate all golf balls retrieved from the golf range.
Find and tow any missing or broken golf carts that may be throughout the golf course.
Redirect and help any lost or confused guests on the course.
Make the members and guests feel like they are at a professional and reputable location.
Make the members feel welcome and important by helping them in any way possible and to never argue.
Occasionally help the valet crew by parking/retrieving guest’s vehicles.
Occasionally help the residence crew by delivering food/items to guest’s rooms.
Occasionally help the food cart staff by operating a concessions golf cart throughout all 36 holes.
Practice professionalism and customer service at all times, no matter the circumstances.
Volunteer Experience:
Worked several months volunteering for the High School baseball team concession stand performing duties such as cashier, customer service, stocking and cleaning.
Interests / Activities:
Computer software and applications/ technology
Sports
Welding
Driving and Mechanics
Building and putting together computer hardware
Education:
Oak Ridge High School – Oak Ridge, Texas
2012 – 2016
High School Diploma
Lonestar College – 2016 – Current
Computer Skills:
Proficient with Microsoft Word, Excel and PowerPoint.
Proficient with all Microsoft Windows operating systems.
Proficient with all versions of Android/iOS operating systems.
Basic programming skills using Java Language.
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