Customer Sales

EBOH-ONOKWE, Etinosa Ufuoma

**** ********** **** ******, *******, Nova Scotia, Canada, B3K 5A8

Email: *******@*****.***, Tel.: 782-***-****

HIGHLIGHTS OF QUALIFICATIONS

Installation of Hybrid Power solution

Quality check for Electrical and Telecoms installations

Troubleshooting, alarm clearing and monitoring of electrical installations.

Installation of Base Transceiver Stations (BTS) for Telecom operators

Customer relationship management

Per sale and After sale services

Customer retention

Business Developer/Growth of existing businesses and new businesses

Telecommunications transmission

Patient Attendant

EDUCATION

M. Eng in Process and Chemical Engineering (INVIEW) Summer 2016

Dalhousie University, Halifax, Nova Scotia, Canada

Relevant Courses: Fiber Optics systems, Loss prevention/Risk assessment, Reservoir Engineering, Oil and Gas processing, Computer aided process engineering, Dust Explosion and mitigation in process industry.

B. Eng in Electrical and Electronics Engineering 2010

Ambrose Alli University, Ekpoma, Edo state, Nigeria.

Relevant Courses: Electromechanical devices, Magnetic fields, Networks and systems, Antenna and microwave systems, Electrical circuits, introduction to electronics, artificial intelligence.

GPA: 3.91

SKILLS

1.Software: Ericsson LMT, Huawei WEBLCT, MS Office, Autocad, Customer Relationship Management (CRM), Bird site analyzer tool, Pathloss 4.0

2.Certification: CCNA (2008), Executive Project Management Professional (2011), Petrel G & G, Petrel RE & Production

3.Personal Related: Communication (oral and written), Multitasking, Decision making/Problem solving, Analytic/Technical Thinking.

WORK EXPERIENCE

Patient Attendant

Bayshore HealthCare, Nova Scotia, Canada. October 2015 – till date

Constant safety observation of patients

Provide comfort measures to patients in need

Work jointly with Registered Nurses to ensure ongoing patients are being cared for

ENGINEERING EXPERIENCE

Enterprise Sales Engineer

Swift Networks Limited, Lagos, Nigeria August 2013-August 2015

Accounts Manager

Presale and After sale services

Customer relationship management

Customer care

Business Developer

Customer Retentions

Development/Growth of existing businesses

Responsibilities Includes:

. • Pre-sale and after sale of fibre to the home (real estates) and the office (multi dwelling office complex)

• Accounts Manager: Fibre internet to the home (FTTH) for:

-Amen estate, Ibeju Lekki, Lagos, Nigeria

-Victory Park estate, Lekki Lagos, Nigeria.

-Romay Gardens, Lekki, Lagos, Nigeria.

-Persianans Palm court, Victoria Island, Lagos, Nigeria.

-Ocean Bay estate, Lekki, Lagos, Nigeria.

Developed business for Virtual Private Network (VPN) deployment for:

-United Bank of Africa head office Lagos, Nigeria.

-First Bank of Nigeria head office and branch locations office Lagos, Nigeria.

• Sales of estate solution and signing the contract with the estate owners: signed about 10 estate contracts within 12 months, therefore increasing revenue from 0% to about 40% within the shortest possible time.

• Manage partner relationship to make sure that project is delivered to meet the contract dates.

• Build client database from zero, and begin revenue generation from the contract

• Send invoice, receipt and SLA to customer

• Make sure that all terms in the SLA are upheld strictly.

• Develop business proposal and present to my prospect, sometime it is a large estate association audience.

• Manage client after sales behavior to make sure that the customer continuously pay for services rendered.

• Liaise with the technical department to make sure that the changing need of my key account is met to retain and satisfy customer.

Field Engineer

Laplace Technologies Limited, Lekki, Lagos state, Nigeria. 2011-2013

Installation of HYBRID power solution for Telecoms operators

Synchronization of Automatic Transfer Switch (ATS) between HYBRID systems and 17.5Kva power generators.

Final Acceptance Certificate(FAC) for MTN/Ericsson Radio Base Station (RBS)/Microwave installations and commissioning

Alarm clearing and monitoring of electrical installations and Radio Base Station (RBS) equipments.

Quality check for new electrical installations and Microwave installations for Ericsson Nigeria

Vendor Base Transceiver Station (BTS) equipments swap(from Alcatel lucent to ZTE )

and commissioning for Globacom Nigeria

Inbuilt Solution (IBS) installation Ericsson Nigeria.

Ericsson RBS 6000 2G and 3G commissioning for MTN Nigeria

MTN Full Turnkey project (installation of power equipment as well as Telecoms equipments)

Microwave link Network Design

Mobile Switching Center (MSC) and Server installation for MTN, Nigeria

Base Station Controller (BSC) installation for MTN, Nigeria.

RELEVANT TECHNICAL PROJECT

Project: Installation of HYBRID power solution for Telecoms operators

Objective: Optimization usage of diesel power generators

Project: Deployment of Fiber-To-The-Home (FTTH) Romay Gardens Estate, Lagos, Nigeria.

Objective: Connect 82 apartments with FTTH internet service.

REFERENCES

Available upon request

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