Customer Service Manager

Nasser Ortiz

***********@**********.***

Cellular - 915-***-****

**** ******** ***.**”A” El Paso, Texas 79912.

OBJECTIVE: To obtain a position utilizing my work experience, skills, and education in a challenging work environment.

PROFESSIONAL EXPERIENCE:

OCI Solar Power Co. - Project Alamo 6 & Pearl Project. “Is the Biggest Solar Farm in the World”. Logistics Supervisor & QC”. Iraan, TX. 11/15 to Present.

Work directly hand on hand, with sister Companies. Mortenson, Mission Solar Energy, Sun Action Trackers. With the Quality Manager (Office) and Engineering Manager (Office) to capture any defective or non-compliant material.

Work Understanding of the contract as to the portions pertaining to loading, unloading, storage quality and turnovers.

Supervises the offload and delivery of all owner supplied materials to include Inspections, photos, serial numbers, models, etc.

Inspect the storage location of all owner supplied material on the minimum weekly to assure the EPC Contractor is complying with the requirements set forth in the contract and note any inconstancies or items failing to comply.

Create and summit to the to the Project Engineer and Construction Manager any NCR based on the review of loading, unloading and storage.

Attend and participate in the walk down of all Solar Panels.

Create a punch list based on observations during the walk down and provide to the CM Project Manager Project Engineer for reviews prior to submission to the EPC Contractr.

Does periodic inspections of work areas to ensure full compliance of the work Instructions and reports finding to the CM and Project Manager to be monitored for further actions.

Inspect: Foundation Caisson Set, Tracker Pedestal, Tracker Alignment, Tightening, & Torqueing. Tracker Assemble Master Frame, Tracker Fly Master Frame, above ground Tracker conduct, Electrical string wire module wiring ( MC4 ) connectors.

ReddyIce. Corp. “DC” Manager. Odessa/Lubbock, TX. 06/15 to 11/15.

Prepare statements and manage, Cost control of expenses i.e., labor, delivery, supplies, maintenance and utilities. Track and analyze financial performance when variances exist and define plans to align financial performance with targets

Experience in Inventory’s, Cycle Count, Audits, Customs Brokerage, Logistics Management and Customer Service.

Support tracking of KPIs and key metrics. Gather and compile KPI as defined by management. Track and identify trends in KPIs. Perform root cause for missed KPIs and outline plans to meet targets. Implement change as needed to continuously improve performance and improve efficiencies

Oversight of distribution center operations and driving strategic initiatives. Review and maintain product and equipment inventories . Coordinate transfer of product between operations. Ensure proper organization, layout, and maintenance of the distribution center to maximize efficiency. Provide support to resolve any issues between the warehouse and distribution. Plan, assign, and direct work and address complaints and problems as needed. Resolve any customer complaints or troubleshoot customer issues as needed. Identify improvement opportunities, present and obtain approval for implementation, and implement improvements within the distribution center. Oversight of inventory management (monitoring inventory levels and reconcile inventory adjustments) and logistics management (shipping and delivery). Understand strategic objectives and execute plans to drive towards those objectives. Support special projects or initiatives as directed by the Market Manager. Compliance with all Operations and Customer Support Center (OCS) policies; to include local, State and Federal Agency laws and regulations.

Maintain a high safety standard. Comply with all OCS safety standards. Coordinate the investigation of injuries, accidents and unsafe conditions by following the safetystandards.5. Focus on employee development. Provide training as needed to maintain an efficient and knowledgeable work force. Recruit and develop staff according to resource plans. Create an environment of open communication that rewards and recognizes strong performers.

Focus on employee development. Provide training as needed to maintain an efficient and knowledgeable work force. Recruit and develop staff according to resource plans. Create an environment of open communication that rewards and recognizes strong performers.

Cement Specialist, Bulk Plant and Warehouse. Midland,Tx. 05/13 to 06/15

Maintain documented performance measures and results for best practices within the service line.

Blends all bulk products for delivery to the well site in a timely fashion

Maintain a clean and safe work area or job site by following company procedures.

Coordinates the movement of bulk products to and from the facility with logistics.

Plan and perform necessary calculations for Chemicals that we blend for the total job at the Oilwells.

Complie with all company and client Health, Safety, and Environmental (HSE) practices and guidelines.

Continually emphasize safety. Participate or lead safety meetings, hazard hunt and ensure JSA’s are followed.

Know, follow and periodically review the requirements established by job policy and procedure. Follow established procedures and guidelines.

Report unsafe acts, conditions or hazards immediately.

Follow instructions given by supervisory personnel.

Participate in all company provided training as required by job position.

Perform and assume other duties and responsibilities as may be required by immediate supervisor.

Perform the primary thinking called for and encompassed by the overall Position Definition.

Adhere to Company policies and work requirements.

Conduct an annual review of the Position Definition and update as requird

Warehouse & Distribution Center Manager. El Paso, TX

INDEL FOODS, INC. 02/11 to 05/13

Experience in Inventory’s, Cycle Count, Audits, Customs Brokerage, Logistics Management and Customer Service.

Manage Communication with American and Mexican Brokerages and Freights Trucks, Rail (BNSF) Companies that we lease Equipment. Create productions schedules and adjust as needed to meet customer’s demands.

Manage seizures and thru diminish devastating disruptions in Global Supply Chain for production and or sales due to non- compliance.

Ensure that materials are on hand to achieve target production levels through researching market and delivery conditions. Implement procedural and automated solutions to reduce costs, time and opportunities for errors, penalties, or risks.

Preparation of statistical reports, Vendors files and other necessary records.

Assure purchase specifications and other documentation meet critical FDA, FCC, DOT, USDA, EPA, and Canadian Customs Compliance requirements. Manage Overseas Imports/Exports activities; Work with Customs Compliance issues with respect to NAFTA liaison with Ryder/Exel/Vastera/ Expeditiors/Sonwil. International Freight requirements Import/ Export Operations, Analyze and recommend long-term strategies for Freight reductions, Report out Freight costs by region.KWE (Kintetsu World Express) Managed and Supervisor all the shipments that arrived from Taiwan, Shanghai, Taipei, Japan, China, U.K., Houston, TX. To the Warehouse to immediately order to do the invoices e-mail it to U.S. Brokerages to Liberate U.S. Customs and send to Mexican Brokerages to make the Pediment’s and send the Trucks to the Border to Mexico Customs and go to the Plant.

Dekko Global Enterprises - El Paso, TX .

Shipping Coordinator Depot. 01/2008 to 12/2011

Ship Finish Goods to a different customers in all the world, Customer Service, Inquiry & reports

Shipping Schedules, Physical Inventory, Labeling, Scanning, Customer Shipment, Invoiced Customer Purchase Orders,

Rejects & Dispositions Reports, BPCS Programs, Database, (Delphi) Manifests.

Audits of all Finish Good and Raw Material, for receiving and shipping, Advanced Shipment Notifications (ASN).

Forklift operations, safety and team work, examined their records to verify integrity of invoices, Problem solving abilities minimize issues which saves time – which saves money.

Ensure that materials are on hand to achieve target production levels for customers that need the product in a SAP.

Border Steel Inc. / Arcelor MITTAL Steel. - El Paso, TX.

Logistics Manager. 02/2007 to 12/2007

Manage the Logistics Activities, close Communication with American and Mexican Brokerages and Freights Trucks, Rail (BNSF) Companies that we lease Equipment.

Implement procedural and automated solutions to reduce costs, time and the opportunities for errors, penalties, or risks.

Assure purchase specification and other documentation that meets critical, DOT, USDA, EPA.

Operations like, Analyze and recommend long-term strategies for freight, rail, reductions, and report out freight and rail costs by region.

Auditing or Designing presses for increased productivity and standardized methodologies.

Assist Government agencies when Audits occur, steel tariff for cost reductions or recovery.

Manage seizures and thru diminish devastating disruptions in Global Supply Chain for production and or sales due to non- compliance.

Ensure that materials are on hand to achieve target production levels through researching market and delivery conditions.

Inventec / IEC Technologies, S. de R. L. de C.V. - El Paso, TX.

Customs & Traffic Manager. 01/2006 to 01/2007

Manage of Electric components, like : Chassis, Hard Disk Drivers, and Memory Module, Cable, Cable Tie, Power Supply, MOD, SAS, CPU, Heat sink, labels, CD Rom, DIMM 512 MB. HP (Hewitt Packard). Products and Systems.

Experience with SCAII systems doing all paper work and Virtual invoices, Including but not limited to: Pre-Entry, Customs Operations, Post-Entry, Export Compliance, and Reporting in Metrics, Classification, Certifies of Origins, and Valuation.

Assure purchase specifications and other documentation meet critical FDA, FCC, DOT, USDA, EPA, and Canadian Customs Compliance requirements.

Manage Overseas Imports/Exports activities; Work with Customs Compliance issues with respect to NAFTA liaison with Ryder/Excel/Vastera/ Expeditors/Sonwil.

Manage purchasing department, employees and optimize work flow efficiency, Minimize risk of substantial Federal Civil fines, penalties, liquidated damages and seizures and thus diminish devastating disruptions in Global Supply chain for productions and or sales due to non-compliance.

International Freight requirements Import/ Export Operations, Analyze and recommend long-term strategies for Freight reductions, Report out Freight costs by region.

KWE (Kintetsu World Express) Managed and Supervisor all the shipments that arrived from Taiwan, Shanghai, Taipei, Japan, China, U.K., Houston, TX. To the Warehouse to immediately order to do the invoices e-mail it to U.S. Brokerages to Liberate U.S. Customs and send to Mexican Brokerages to make the Pediment’s and send the Trucks to the Border to Mexico Customs and go to the Plant.

EDUCATION:

Bachelors of Science in Customs Administration. 1999

Autonoma University of Ciudad Juarez, in Ciudad Juarez, Mexico

CERTIFICATIONS/TRAINING:

Certificate Phishing. 03/17/2016

Certificate Careful Communication. 03/17/2016

Certificate Antitrust Essentials. 03/15/2016

Certificate 2012 CNFPA 70E:Electrical Safety in the Workplace, 01/11/2016

Certificate of Global Anti-Corruption. 11/02/2015

Certificate of Ethic and Compliance Essentials. 08/11/2015

Recognizing False Documentation of Imported/Exported Merchandise, Certification Recognizing False Migrant Documentation Certification Mexican Customs Agency, Ciudad Juarez, Chih. Mexico.

SEMINARIOS KARRASS. : 06/13/2014.

Effective Negotiating®, Effective Negotiating®2

Corporate Negotiating Skills Training Program Operations Management - Customs Brokering - Foreign Trade Zone - European Free Trade Agreement - Personnel Supervision -Prisma - NAFTA - Customer Service –Programs: SCAII

System-Knowledge of HTS (Harmonized Tariff Schedule) Knowledge of EAR (Export Administration Regulations.) – Experience as a U.S.P.P.I. (U.S. Principal Party in Interest).

ADDITIONAL QUALIFICATIONS AND MANAGEMENT: Highly motivated, responsible professional with over 22 years of successful and progressive experience in Inventory’s, Cycle Count, Audits, Customs Brokerage, Logistics Management and Customer Service.

Extensive Experience working in a multicultural environment. Focused on a creative and positive Work philosophy.

Excellent job performance in areas of staff development, customer satisfaction, safety, and teamwork.

Multi-task oriented.

Experience and education allow me to develop excellent interpersonal, communication, and organizational skills.

Computer Literate.

Bilingual/Bicultural - English and Spanish.

REFERENCES: Professional references furnished upon request.

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