Customer Service Manager

Tiago Ronchini

** ****** ** ******* ** ***** 617-***-****

** *** ******* *-**** *************@*****.***

Objective: Food and Beverage Operations in Greater Boston

Experience:

Restaurant General Manager ( Milhouse Restaurant, Americana SP Brazil 2010 -2016 )

Responsible for managing the entire restaurant.

Sales and events growth strategies.

High energy, ability to get it done.

Recruiting new team members, maintaining adequate staffing levels, properly training team members, ensuring compliance policies and procedures, and coach to improve performance.

Providing an outstanding customer experience, including professionally and promptly responding to all customer concerns or issues.

Sharing and utilizing customer feedback to improve restaurant operations.

Motivating team to deliver quality service to all customers while promoting a fun, energetic, and collaborative environment.

Communicate, train and promoting quality standards to restaurant team members.

Managing labor and food costs.

Executing cash management duties

Management inventory using the company’s systems and guidelines to minimize loss.

Manage company’s assets by ensuring the restaurant is clean, safe and organized.

Restaurant Manager ( McDonalds Piracicaba SP Brazil 2012 – 2013 )

Welcoming guests when they arrive, ensuring guests have everything they need to receive quality service, estimating wait times, managing communications, responsible for the hiring, training and scheduling of the staff.

Opening, closing the restaurant and preparing for the next day, managing the floor during business hours the day to day operations of the restaurant, supporting the culture of high customer service standards and attention to detail.

Inventory management.

SAP SD Consultant ( IBM Brazil 2008 – 2010 )

SAP SD Consultant global rollout, new implementations including process and system design, integration testing, user training, and post go-live support problem-solving, continue end user improvement. Help Desk. Implement and maintain best in class business processes, Working with team members to increase internal SAP capabilities, Delivering hands-on day to day SAP global production support, including the coordination with team members, external consultants, and SAP OSS.Work with key business users to design, configure, and modify SAP to meet business requirements using Best Practices. Creating documentation suitable for internal systems control and end users which include functional and technical specifications.

English Teacher ( Wizard Language Education Center 2005 – 2008 )

Server, Houseperson, Barman ( Westin Coplay Hotel Boston MA 2002 – 2005 )

Barman, Barback, Server in meeting and all hotel banquets and events

Server / Busser ( Ciao Bella Ristorante Boston MA 2000 - 2002

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