Customer Service Manager

CURRICULUM VITAE

Full Name: TRAN THI BICH TRAM

Position: Vietnamese Customer Service

Full Address: Harmony Homes 2645, Sandejas, Malate, Manila

Mobile Phone: +63-926-***-****

Email: *************@*****.***

PERSONAL DATA

Passport No

B9749691

Sex

Female

Nationality

Vietnamese

Marital Status

Single

Date of Birth

January 25, 1990

Religion

Roman Catholic

EDUCATIONAL BACKGROUND

March 2010 - June 2010

Certificate of Import and Export Management given by College of Foreign Economic Relations in Ho Chi Minh city.

2009 - 2012

Degree of Association in Business Administration at College of Foreign Economic Relations, Ho Chi Minh, Vietnam.

WORKING EXPERIENCES

July, 2014 – April, 2016

Thang Long Investment Limited Company

Position: Reception Administration

Key responsibilities:

-Welcoming customers, partners who come to the company for working.

-Editing and saving official agreements, documents and announcement.

-Managing materials office supplies and paying the monthly expenses.

-Editing and following the labor contracts of employees of the company.

-Receiving records and documents and informing official.

-Following and suggesting payments related to the expenses of the company.

-Making plans of birthday celebrating parties for employees and periodic vacations.

August 2012 – June 2014

Global Leather International

Position: Customer Service Staff

Key responsibilities:

-Receiving and confirming orders.

-Making sample test and sending samples to the clients.

-Monitoring reporting production progress.

-Updating and confirming the dispatch schedule to clients.

-Dealing with complaints of clients.

-Making contact with the clients and related persons regarding to the processing orders.

-Other extra works are required by manager.

LANGUAGE and COMPUTER SKILLS

Vietnamese

Native language.

Fluently with four skills in listening, speaking, reading, and writing.

English

Good at listening and speaking

Computer skills

Good knowledge in:

MS Word, Excel, Power Point, Internet.

Microsoft Office 2003,2007 & 2010 with proficiency in MS Office Suite: Word, Excel, Power Point, Outlook.

Internet Browser: Internet Explorer, Chrome, Firefox.

PERSONAL PROFILE

I am an independent, responsible, optimistic, honest, sociable, and diligent person. I go to work on time. I also like teamwork and willingly to work in high pressure, overtime, and mixed shift schedules whenever teammate or supervisor needed. Moreover, I am flexible of adapting in a new working environment. Finally, I am ready to learn new things and face new challenges.

OTHER ACHIEVEMENTS AND HOBBIES

Achievements:

Two years of experiences as a customer service manager

Two years of experiences as an reception administration

To join some public speaking courses in supporting my work.

To Join and organize anniversaries of school.

A member of protecting environment group.

To Join some social activities such as helping the poor children and volunteering in orphanage.

Hobbies:

Recreational activities and picnics,

Volunteering and doing charity with the youth groups,

Listen to music, play sports, read books, and do daily exercises,

CHARACTER REFERENCES

Name Address Tel. no

Thuy Thi, Nguyen Harmony Homes 2645, Sandejas, Malate, Manila 091*-***-****

Tai Tan, Nguyen Don Bosco Technical Institute, 090*-***-****

Chino Roces Avenue, Makati City

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