Tech Consultant Active Directory

Robert Ko

Home Tel. 415-***-****

Email: *******@*****.***

Objective: Seeking a position in the technology industry where I can utilize my organization, communication and technical skills.

WORK EXPERIENCE:

7/2006-5/2016 Tech Consultant – HP/Palm Inc

Windows 2003, 2008, 2012 System Administration (create, extend and delete users account ID. Create and delete DL and Resource accts).

Administrator of DHCP and DNS

Knowledge of VMware

Troubleshooting and tracking of email problems on exchange server 2007,2010,2013

Create XP. Win7, Win10 VM image and installed on VM Infrastructure Client

Exchange 2007, 2010, 2013 administrator (daily tasks and troubleshooting )

Enterprise rollout of Etrust 8.1 and McAfee Anti-virus to workstation and servers.

Monitor Ironport Appliance spam server and security mailbox of email coming in and out of the environment.

Daily monitor Peregrine trouble ticket and work on resolving trouble tickets. (Onsite and remotely)

Help user troubleshoot problems with Treo and Windows mobile device whether they are using versa mail, good and seven software.

Help Desktop Support on resolving issues and also remote in user pc using Dameware mini remote to help resolve issue on pc.

Windows 2003, 2008 and 2012 Server OS Build and installation

Help maintain/ monitor servers, server room power/temperature issue and keeping it orderly.

Maintain and support all HP/Dell printers and copier/fax on print servers.

Maintain and support Vydeo and Google Chromebox for meetings conference system.

Support onsite security IP Cameras, Lenel System and Easy Lobby software.

Make recommendations and review hardware order before it is purchased.

Google Apps Administrator

Maintain inventory and disposition of all server, networking and computer hardware.

Purchase computer hardware and supplies as needed

7/2002-7/2006 System Engineer - California State Automobile Association (AAA)

Designed and implemented new development lab infrastructure.

Perform server administration and monitor day-to-day operations with EDS.

Act as Lead Technical Engineer on various projects (Rollout of Active Directory, Server Optimization and migration to Exchange 2003).

Install and configure of servers, workstations and laptops OS’s for project in the development lab using Ghost.

Review, Receive and track all procurement of server inventories using Remedy and Peregrine

Check Windows environment for security and resolve audit issues.

Recipient of Outstanding Achievement awards for the efficient design of the development lab infrastructure and Server Optimization project.

Put in a process to check and double check servers and desktops purchase orders ensuring that the correct items are order.

Manage and oversight vendors of installation of new equipment.

Build and installed Windows 2000 and 2003 servers in development lab and production environment.

Build, configure and installed Mac server and PC.

Approved Change Request for servers in the production environment

Windows and Exchange System Administration

Trusted to step up and handle unexpected situation or outages (go-to-guy)

8/1997-7/2002 Senior Systems / Infrastructure Engineer - Electronic Data System/MCI Systemhouse

Managed critical daily network operations including Windows NT environment in the CSAA development lab.

Provided lead technical support, maintained hardware/software configurations, and performed network troubleshooting.

Implemented projects on the deployment of new workstations.

Installed pre-configured Cisco switches, Routers, Token Ring to Ethernet conversion and rollout of new image to all CSAA district offices.

Packaged software for deployment to all workstations.

An Outstanding Achievement Award was earned on TROII project for CSAA Call Centers without any interruption to the 24/7 -operation schedule.

4/1995- 8/1997 System Administrator - Electronic Data System

Supervised and managed Desktop Support Group of all aspects of computer hardware and software installation, staffing, planning, configuration, and troubleshooting for client/servers and Windows NT environment.

Interacted with corporate MIS departments.

Developed and wrote procedural manuals for corporate installation and computer configuration.

Generated weekly status reports for upper-level management to develop successful operations.

Education: Microsoft Certified Professional 2000

City College of San Francisco Supervising/Management

St. Louis College of Meramec, Missouri

Degree: Associate in Science Degree and Award of Achievement

Major: Industrial Electronics Technology

Professional Skills:

Microsoft Certified Professional, DELL and AST Certified, HP and Dell printer, Copiers/Fax machine, tape drive, LAN, client/file servers, Ethernet, MAC, Network Appliance NAS, Brocade Fiber Channel, HP Proliant Servers HP LaserJet, MS-DOS, Microsoft Office Suites, Google Apps Windows 2000, Windows 2003, Active Directory, Microsoft Exchange 2003, McAfee SMTP Internet Gateway Server, Outlook, Microsoft SMS, Internet Explorer, NT servers and workstations, DHCP Administration, Rumba, Compaq Insight Manager, Symantec Ghost, VMWare.

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