Manager Customer Service

Experience

HEB Grocer Co. Houston, TX

Bakery Manager 2011- Present

Won Rookie of The Year in 2014 for Financial Achievements in Bakery Sales.

Built and maintained processes for departmental inventory utilizing logistical tools such as Excel.

Created pricing strategies to ensure that products were sold in a timely manner.

Managed 15 employees and created their works schedules to ensure efficient bakery work flow.

Built and maintained relationships with customers and team members.

Selected to attend a baking conference in Chicago to develop skills that could be implemented at HEB.

Achieved company sales goals as outlined by the HEB company standard.

Beldens Supermarket Houston, TX Bakery Manager 2006 – 2011

Selected as Bakery Manager through experience with leading team members as Assistant Store Director

Developed initial process for inventory management based on company standards.

Created pricing strategies to ensure that products were sold in a timely manner.

Built and maintained relationships with customers and team members.

Managed over 10 employees and created their works schedules to ensure efficient bakery work flow.

Achieved company sales goals each year through pricing strategies and appropriate marketing techniques.

Beldens Supermarket Houston, TX Store Director 1998 – 2006

Trained store staff by reviewing and revising orientation to products and sales training materials;

Delivered training sessions; reviewed staff job results and learning needs with retail store manager; created action plans to ensure team member were performing at high levels.

Managed over a total of 100 employees and created work their schedules.

Developed and implemented new product training

Purchased inventory by researching emerging products

Negotiated with vendors to ensure fair pricing

Placed and expedited orders for the entire store and ensured verification of receipt

Beldens Supermarket Houston, TX Lead Stocker 1994– 1998

Trained new stockers of the store protocol

Broke down the entire purchase orders and organized the material to be stocked across the entire store

Worked closely with store director to ensure that the store was in a presentable state with products

Created strategies to ensure that the products would be stocked in one working day

Selected as employee of the month several times through tenure as a stocker

Twin Cities Poultry Houston, TX

Vendor 1998 – 2013

Negotiating pricing strategies with store directors at local Houston grocery stores

Stocked and maintained Kosher products at local Houston grocery stores

Maintained Kosher inventory and more than 15 grocery stores in the Houston area

Towne Park Valet Houston, TX

Valet Driver 2000 – 2006

Provided valet service for 3,4, and 5 STAR rated hotels in the Houston area

Effectively communicated with team members to ensure flow was productive at the various hotels

Developed personal relationships with customers through exemplary customer service

Education

Westbury High School Houston, TX

Graduated June 1989

Skills

Budget Analysis Skills utilizing EXCEL

Employee Scheduling

Controlled Labor Expenses and Purchasing

Logistical Managerial schools

Inventory management

Advertising and marketing of products

Languages: Fluent in Spanish (speaking, reading, and writing), English (native)

Contact this candidate