Network Engineer

NAME: Edward Jackson E-mail: ********@******.***

SUMMARY:

Edward Jackson is a Cisco Certified Network Professional (CCNP Security), also certified in Security+ CE, MCP, A+ CE, CCNA, CCNA Security, CCNP Security career certification fields. He possesses 3 years of PC maintenance experience, and 9 years of LAN administration experience in a Microsoft, Cisco and Brocade network environment performing complex technical network tasks, and providing team leadership to engineering staff. Mr. Jackson is a motivated young man who has demonstrated himself as a team player. He has excellent problem solving and leadership skills. He adapts quickly to new tasks and responsibilities.

TECHNICAL EXPERTISE:

Operating Systems: MS-DOS, Microsoft Windows Vista, Windows 7. Application Software: Brocade Network Management, StruxureWare, Microsoft Office 2000-2013, Norton Antivirus, Ghost. Hardware: BROCADE, CISCO, KLAS XLR, KLAS VOX, KLAS Pioneer, Juniper Netscreen, ViaSAT KG-250, Talon L-3, Fluke Network EtherScope, HP Workstations/Servers, HP Printers, IBM/Dell Laptops and Desktops.

EDUCATION/Credentials:

Secret-level Government Security Clearance (active on JPAS)

CCNP Security. Pearson VUE Testing facility, 2015

CCNA Security. Pearson VUE Testing facility, 2013

CCNA Routing/Switching. Pearson VUE Testing facility, 2011

MCP Certification. Prometric Testing facility, 2009

Security+ CE Certification Prometric Testing facility, 2009

Klas XLR Certificate. CACI Training facility, 2008

Certificate of completion. Global Knowledge (CCNA), 2007

A+ CE Certification. Prometric Testing facility, 2006

Diploma. Abraham Lincoln High school, 2005

EXPERIENCE:

June 2015 – Present Virtua Health, NJ

Network Engineer (IG Contractor): working with the Virtua IS Data-Infrastructure team performing Network Engineer Assignments, Tasks, Day-call (On-call) responsibilities, resolving Foot Print Service Tickets, APC device Life-cycling, Cisco device Life-cycling. Completed VSS Upgrade Projects, upgraded Core Cisco 6509 routers to Cisco 6509 VE. Upgraded Cisco 3560 devices to 3850 models. Performed Site Surveys for 4 Hospitals (Camden, Berlin, Memorial, Marlton), 39 VMG clinics, a total of 72 network closets. Configured and installed Cisco 4510 and 4507 devices for 303 Lippincott. Worked with Trunk Links, Port Channels, VLANs, EIGRP, and Spanning-tree. Configured and installed 100+ AP9631 and AP9630 UPS network cards for APC units to be remotely monitored via StruxureWare. Participated in after-hours maintenance support. Assisted with the installation of Firewall devices and switch-port configurations for Inside and Outside Primary/Secondary Firewalls. Observed the Change Management process and participated in Change Management meetings. Assisted with cleaning the IS Lab, providing a clean and organized work-space.

Sept 2014 – June 2015 AT&T Government Solutions, PA

Network Technician: Worked on the Navy Yard at PNBC Philadelphia, PA. Supported multiple remote SITES including Mount Laurel, Moorestown, Horsham Air Guard Station, Joint Armed Forces Reserve Center, Lehigh Valley, Wilmington, DE, and Avoca, PA. Installed, maintained, and serviced the IP network. Rapidly responded to customer requests for network connectivity restoration. Evaluated and responded to incident reports by troubleshooting, repairing, and/or reconfiguring network services. Performed Port Security, DOT1x, MAC-authentication, and VLAN conversions for customers based on network connectivity requirements. Evaluated and responded to configuration change requests for new or expanded network services. Applied firmware IOS updates to network components.

Oct 2009 – Sept 2014 RAM Inc., Fort Dix, NJ

Network/Field Technician: Performed Network administration support. Responsible for end-user network troubleshooting, implementing CAT 5/6 UTP patching, converting BROCADE switch ports to NAE, USAR, and Printer VLANs to meet customer requirements. Responsible for installing and testing functionality of Brocade switches, installing and provisioning Wireless Intrusion Detection Systems, and documenting proper procedures for solving network related issues. Responsible for updating Inventory in Hardware Baseline, and updating newly installed and decommissioned devices in Solarwinds, Forescout, and Brocade Network Advisor monitoring/management programs.

Oct 2008 – Oct 2009 RAM Inc., Fort Dix, NJ

Help Desk/Field Tech: Performed both network administration and desktop support. Responsible for end-user Help Desk support troubleshooting, adding machines to active directory, Ghosting machines and updating the stored images on the server, also joining machines to the network domain. Responsible for documenting proper procedures for solving desktop related issues.

Nov 2007 – Oct 2008 TCPNS Inc., Fort Dix, NJ

Network Technician: FULL Secret Security Clearance ACQUIRED. Worked in a classified area (NRRC Lab) and configured classified equipment. Trained Segovia employees on the GRRIP (Global Rapid Response Info Package). Trained Military personnel on the GRRIP. Performed BGAN Demonstrations (Broadband Global Area Network). Performed Router configurations (Cisco, Klas XLR, Klas VOX, Klas Pioneer). Set up ACLs, VLANs, trunks, and sub-interfaces. Performed KG-250 (ViaSAT), and Talon (L-3) configurations. Performed monthly COMSEC changeover (communications security). Loaded encrypted Keys on KG-250 and Talons with a DTD device. Performed 24/7 on-call tasks, and troubleshooted GRRIP connectivity problems. Configured Cisco Call Manager to work with Cisco VOIP Phones. Participated in satellite/network training for soldiers in Fort Campbell, KY. Assembled/disassembled Satellite equipment. Peak and Poled 2.0m and 2.4m Satellite antennas. Created cross-over and straight-through network cables.

Oct 2006 – Nov 2007 QualxServ

Philadelphia, PA

Field Service Technician: PC Technician supporting IBM and DELL customer computer related problems. Worked on DELL and IBM Laptops, and Desktops. Diagnosed Problems and Performed replacement of Motherboards, Processors, Memory, Power Supplies, LCD screens, LCD Inverters, LCD Cables, and more. Set ETAs, and completed assigned calls on time with customers. Customer service skills are applied when on-site at customer location.

Mar 2006 – June 2006 Micro Electronics Inc.

St. Davids, PA

Customer Service: Helped customers in a retail environment.

June 2004 – Sep 2005 Delaware Investments

Philadelphia, PA

PC Technician: Supported a high volume help desk. High number of users on multiple floors in multiple companies.

Team handled 40-50 trouble tickets daily. Team was 5 help desk and 3 desktop support. Worked with a Support Wizard program to manage trouble tickets. Worked with Active Directory. Troubleshooted hardware problems

(logins, computer efficiency, memory upgrades, mouse usability). Troubleshooted operating system problems

(Internet Explorer browser Issues, MS Word and Acrobat upgrades to help users do tasks). Performed printer maintenance. Ghosted PCs upgrading users from Windows NT to 2000. Huge Windows 2000 upgrade. Performed new user set ups.

SECURITY CLEARANCE: Secret

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