Customer Service Data Entry
Resume:
OBJECTIVE: To obtain a career oriented position in your organization, where
there are opportunities for advancement exist and are based on abilities. B ONITA EDWARDS
Richmond, VA 23231
*********.**@*****.***
QUALIFICATIONS:
● Offering a strong and focused administrative background and customer service skills
● Self motivated individual, Team Leader for new and existing staff
● Analyze problems to resolution
● Communicate efficiently with strong oral, written, and interpersonal skills
EDUCATION:
2011 Current Business Major, Bryant & Stratton
2008 2010 Accounting Major, Bryant & Stratton
1996 1997 Health Occupations, Potomac Job Corps
EMPLOYMENT:
07/13 06/15 Operation Representative, Bank of America
● Advise clients of incoming wires
● Data entry information into system to initiate wires 07/11 09/12 Customer Service Specialist, Xerox
● Answer inbound calls providing information about FAMIS.
● Data entry information in the system to process
applications.
09/09 05/11 Medicare Assessment Coordinator, Vangent
● Answer inbound calls providing information about Medicare benefits, rates and requirements.
● Enrollment assessments, data entry of past and present medical history for qualification reviews.
11/08 11/09 Cashier, Chick fil A
● Order processing face to face and drive through, provided exceptional customer service.
● Maintained a consistent work flow to assure orders were delivered with accuracy and speed.
● Utilized cash register, fax machine, light house keeping and preventive maintenance on equipment
04/07 11/07 Receiving Associate, Stein Mart
● Unloaded merchandise from supply truck, processed items by tagging, data entry of all items in system, orders confirmed by checking computer systems against purchase order
Bonita Edwards
Page 2
10/06 11/07 Medicare Assessment Coordinator, Vangent
● Answer inbound calls providing information about Medicare benefits, rates and requirements
● Enrollment assessments, data entry of past and present medical history for qualification reviews.
05/06 08/06 Fashion C onsultant, Victoria Secret Direct
● Answer inbound calls assisting customers with phone orders
● Assist with fashion questions and other inquires 10/05 12/05 Sales, Elder Beerman
● Assist with sales, cash transactions, and credit card applications 10/04 10/05 Customer Service Agent, Cingular/West Telemarketing
● Answer inbound calls assisting with payments, going over inquires about their billing and all other inquires 01/04 05/04 Receptionist, Jackson Hewitt Tax Service
● Greeted customers
● Answered phones
● Miscellaneous other clerical duties, as assigned 11/02 01/04 Cashier, FasMart
● Check in vendors, cash transactions, train co workers and other duties
04/02 09/03 411 Operator, GC Services
● Answer calls providing information and assist with 911 calls REFERENCES UPON REQUEST
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