OBJECTIVE: To obtain a career oriented position in your organization, where

there are opportunities for advancement exist and are based on abilities. B ONITA EDWARDS

**** **** **** **

Richmond, VA 23231

804-***-****

acv2vg@r.postjobfree.com

QUALIFICATIONS:

● Offering a strong and focused administrative background and customer service skills

● Self motivated individual, Team Leader for new and existing staff

● Analyze problems to resolution

● Communicate efficiently with strong oral, written, and interpersonal skills

EDUCATION:

2011 Current Business Major, Bryant & Stratton

2008 2010 Accounting Major, Bryant & Stratton

1996 1997 Health Occupations, Potomac Job Corps

EMPLOYMENT:

07/13 06/15 Operation Representative, Bank of America

● Advise clients of incoming wires

● Data entry information into system to initiate wires 07/11 09/12 Customer Service Specialist, Xerox

● Answer inbound calls providing information about FAMIS.

● Data entry information in the system to process

applications.

09/09 05/11 Medicare Assessment Coordinator, Vangent

● Answer inbound calls providing information about Medicare benefits, rates and requirements.

● Enrollment assessments, data entry of past and present medical history for qualification reviews.

11/08 11/09 Cashier, Chick fil A

● Order processing face to face and drive through, provided exceptional customer service.

● Maintained a consistent work flow to assure orders were delivered with accuracy and speed.

● Utilized cash register, fax machine, light house keeping and preventive maintenance on equipment

04/07 11/07 Receiving Associate, Stein Mart

● Unloaded merchandise from supply truck, processed items by tagging, data entry of all items in system, orders confirmed by checking computer systems against purchase order

Bonita Edwards

Page 2

10/06 11/07 Medicare Assessment Coordinator, Vangent

● Answer inbound calls providing information about Medicare benefits, rates and requirements

● Enrollment assessments, data entry of past and present medical history for qualification reviews.

05/06 08/06 Fashion C onsultant, Victoria Secret Direct

● Answer inbound calls assisting customers with phone orders

● Assist with fashion questions and other inquires 10/05 12/05 Sales, Elder Beerman

● Assist with sales, cash transactions, and credit card applications 10/04 10/05 Customer Service Agent, Cingular/West Telemarketing

● Answer inbound calls assisting with payments, going over inquires about their billing and all other inquires 01/04 05/04 Receptionist, Jackson Hewitt Tax Service

● Greeted customers

● Answered phones

● Miscellaneous other clerical duties, as assigned 11/02 01/04 Cashier, FasMart

● Check in vendors, cash transactions, train co workers and other duties

04/02 09/03 411 Operator, GC Services

● Answer calls providing information and assist with 911 calls REFERENCES UPON REQUEST

Contact this candidate