Customer Service Administrative Assistant

Lisa Lewis ****.*******@*******.*** Phone: 832-***-****

PROFILE

Proficient in SAP, Intermediate to Advanced levels MS Excel, Word, Outlook and PowerPoint. Accomplished administrative assistant of 19+ years of oil and gas experience can to adapt to a new industry with willingness and can do attitude. Great customer service, professional manner, discreet working with highly confidential matters. Takes initiative, problem solving also ability to work under pressure. Organizes manages priorities, problem analysis, with the ability to learn quickly.

ACCOMPLISHMENTS.

Developed and maintained a weekly cost tracking system to monitor tier rig bonus pay outs to employees offshore drilling

and production platforms, reporting of key performance indicators particular projects, reducing the overpayment

cost by 50%.

Implemented cost reduction of office supplies and catering. By creating a vendor supply list with the vendor named

supplies versus named brand supplies by 50% reduction.

Active member Dress For Success Houston

PROFESSIONAL EXPERIENCE

TJ MAXX Store Associate/Coordinator (Part-Time Associate) Houston, TX 05/2016-Current Customer Service, Cashier services, recovery of items to floor, receiving of new shipments, inventory count, mark team.

SHELL/BG GROUP Merger (Icon Consultants Contract) Houston, TX 06/2015-04/2016

Land Administration Administrative Support

Conference Room Bookings, Catering orders, Outlook, Word, Excel, Lync communication, office supply orders,

Business card orders, Travel arrangements through agents, Hotel arrangements International/Domestic

Distribution of completed well proposals/AFE’s and 3rd party operators. Legal, Land Finance approvals, C&P Contracts

and Procurement completions with direct communications to vendors. PM approval for open PO’s. Direct invoicing to

vendors and PM’s.

Data Steward Land Folder, SAP Invoicing/Vendor setup request, Shopping Cart creations, AP submissions and clearance

on payments, SEC confirmations. Safety Moments scheduled safety meetings, minutes recorded, safety certifications upkeep

Excel spreadsheet, onboarding new hires, transfers, journey management confirmations PM.

Facility request to Hines property, plotter exploration/land teams, map printouts

Reconcile expense reports T&E and P-Card processes, Carlson Wagonlit

SHELL GLOBAL SOLUTIONS (PRIMARY SERVICES CONTRACT) - HOUSTON, TX 08/2013-03/2015

Projects and Technology/ Fluid Flow Administrative Support

Active in team meetings and team player collaborative ideas, meeting recordings, P-Card reconciliations,

SHELL Goal Zero safety moments Reports to Team Leads but work as partners to the Business

Experienced using internal programs such as SAP, MyRequest, SERP Timewriting, CADO reporting, PM Dashboard

Ensures a smooth onboarding processes for new hires; transfer account interactions for experienced hires;

Arrange onsite and offsite conferences, meetings and team build events. Internal software Condecco conferencing.

Orders lunches online Sodexo

Types, faxes, orders office Supplies, PPE Personal Protective Equipment, overalls, googles, boots etc.

Prepare Visa paperwork

SCHLUMBERGER (Michael Page Contract) Houston, TX 07/2012-06/2013

Payroll Administrator SAP/Admin Support

Payroll entry weekly, CADO reporting, CATS, CATS, make visitor arrangements, entry badges, expense reporting,

mileage tracking, Shipping FedEx, UPS,

Order office supplies, PPE, shipping UPS, FEDEX, Customer Service

Tier payments distributions

Southern Union Gas – (Perm) Houston, TX 07/2006-05/2012

Senior Administrative Assistant- Accounting/Finance Department

Coordinated all office and administrative support duties including answering the telephone, directing calls to others as appropriate, making arrangements for visitors,

Expense reports, ADP timekeeping, invoice processing and coding,

Conference room setup, travel arrangement request international/domestic

Managed the Controller’s calendar.

Ensured Controller was prepared for meetings with prepared agendas and presentations. Prepared excel spreadsheets for reporting, earnings report graphs with pivot tables.

Other Work Experience

Chevron USA- MCP Major Capital Project Administrative Support (Contract) 02/2006-06/2006

Prepared and distributed agendas, updated organizational charts, set-up & coordinate meetings, arranged conference calls, catering, travel arrangements

Obtained approvals & documentation to reconcile purchase chard (P-card) transactions.

Coordinated office moves of MCP team members; maintain floor plans of offices

Handled special projects in Excel assigned by management team with dead lines

Maintained & stocked office supplies special orders distribute visitor parking permits

MD Anderson Cancer Institute Administrative Support Nursing Education (Contract) 06/2005-01/2006

Supported the Department Director and Manger Clinical Nurse Education

Communicated with customer/support staff discuss timeline of projects

Managed electronic calendars, coordinated conference room reservation and set up for demonstrations, minutes of meetings

Followed Pro-Card rules for monthly reconciliations, created filing system for Director, sorted and delivered mail, phone service

Global SantaFe OffShore Drilling- Payroll, HR Administrator (Perm) 05/2002-05/2005

Supported the Director of Human Resources and HR department

Complete the entire process functions of new hire paperwork with confidentiality, terminations, transfers, promotions,

VOE verification of employment, benefit onboarding paperwork process, new hire file system upkeep

Maintained HR offsite file storage for rehire, backup relief to receptionist, order business cards, main office equipment; fax, copier, schedule meetings with Outlook software, coordinate travel arrangements

EDUCATION

Pursuing a Bachelor’s Degree in Business Administration, Houston Community College Fall 2019

Lamar University Beaumont, Business Major Texas 1989-1994

COMPUTER

Proficient: Microsoft Suite (Word, Excel, PowerPoint, Outlook), SAP processes, shopping cart creations, SEC confirmations

documentum online file storage, sharepoint, IQN Navigator.

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