Customer Service Representative
Resume:
Carole Wright
Dayville, CT 06241
******.********@*****.***
CERTIFICATIONS
Medical Coding and Billing 2008
Domestic Violence Counseling Current
First Aid, CPR, and AED Current
Driver Safety Current
Athena Electronic Patient Software Current
CAD System Current
Collect Training Current
Dispatch Training Current
Strangulation Training Current
Mental Health Training Current
Substance and Alcohol Training Current
EXPERIENCE
Public Safety Dispatcher Plainfield Police Department 11/15-04/16
Dispatched officers to 911 calls
Kept up safety measures for all patrols
Maintained all pertinent transmissions from other agencies
Calls for Service maintained and properly dispatched to officers
Added Warrants and Deactivated Warrants from Collect
Ran full backgrounds checks for arrests
Assisted Officers by running plate numbers and License information
Patient Service Representative Day Kimball Hospital 06/14-02/16
Patient appointment scheduling
Verify insurance and collect any outstanding balances
Check patients in and out in a courteous manner
Keep impeccable charts electronically
Field phone calls and answer questions in a timely fashion
Victim Advocate United Services Inc. 03/12-Present
Counseling in domestic violence
Composed detailed case management reports
Efficient with online case management system ETO
Office Manager All Construction/Pro Storage 11/10-06/11
Responsible for company personnel
Public Relations
Completed company orders and billing
Table Games Dealer Supervisor Foxwoods Resort Casino 06/99 – 04/09
Oversaw money transfers
Monitored bank accounts
Responsible for accounting for all monies at shift change
Customer Service
Owner Classic Tailoring and Design 12/92 – 11/98
Clothing alterations
Marketing
Interviewing potential new employees
Company orders and billing
Payroll
Employee scheduling
Clothing designs for special events
Supervisor Anderson Little 03/88 – 09/92
Oversaw tailoring department
Assisted in annual audit
Designed custom clothing for special events
EDUCATION
Quinnebaug Community College 2008, 2010
Professional development Courses
Microsoft Office
Medical Terminology
Medical Coding and Billing
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